Hybrid Customer Service Advisor – Fast-Paced Support

Santander Consumer plc; Redhill; Hybrid; GBP 27,000; Full time

Job summary

A leading financial services provider seeks a Customer Service Advisor in Redhill. In this hybrid role, you'll handle customer inquiries via calls and live chat, aiming for first-call resolutions while collaborating closely with teams. Responsibilities include empathizing with customers to offer personalized solutions, all while maintaining high communication standards. The company offers a salary of £26,161 per annum, along with various benefits like a flexible allowance and annual bonus.

Benefits

Competitive salary

25 days holiday

Annual bonus

Flexible benefit allowance

Generous pension contributions

Employee assistance programme

Gym passes at reduced rates

Local retail discounts

Qualifications

• Passion for delivering fantastic service.
• Ability to interact effectively with customers over multiple channels.
• Understanding of customer personal circumstances to provide tailored solutions.

Responsibilities

• Answer high volume of calls and interact with customers via chat and email.
• Investigate customer queries and aim for first-call resolution.
• Liaise closely with other teams to advocate for customers.

Skills

Excellent customer service experience

Strong communication skills

Self-motivated and upbeat

Ability to maintain accuracy

Job description

A leading financial services provider seeks a Customer Service Advisor in Redhill. In this hybrid role, you'll handle customer inquiries via calls and live chat, aiming for first-call resolutions while collaborating closely with teams. Responsibilities include empathizing with customers to offer personalized solutions, all while maintaining high communication standards. The company offers a salary of £26,161 per annum, along with various benefits like a flexible allowance and annual bonus.