Hybrid Customer Experience Advisor – Redhill

Santander Consumer USA Inc.; Redhill; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking passionate Customer Service Advisors for their Redhill office. This hybrid position requires full-time in-office attendance for the first six months. Responsibilities include answering customer queries over call and chat, resolving issues promptly, and providing exceptional customer service. Candidates should be self-motivated team players with excellent communication skills. The role offers a competitive salary, holiday entitlement, and additional benefits, promoting a thriving workplace culture.

Benefits

Competitive salary

25 days holiday plus bank holidays

Annual bonus

Flexible benefits allowance

Generous pension contributions

Employee assistance program

Discounts at local brands

Qualifications

• Passion for providing excellent customer service.
• Ability to handle high volumes of customer queries.
• Empathy towards customers' needs.
• Strong digital communication skills.

Responsibilities

• Answer high volumes of calls and interact with customers via live chat and email.
• Resolve customer queries efficiently on the first call.
• Ensure service meets high standards and SLA requirements.
• Advocate for customers with other teams.

Skills

Customer service experience

Excellent communication skills

Self-motivated

Team player

Job description

A leading financial institution is seeking passionate Customer Service Advisors for their Redhill office. This hybrid position requires full-time in-office attendance for the first six months. Responsibilities include answering customer queries over call and chat, resolving issues promptly, and providing exceptional customer service. Candidates should be self-motivated team players with excellent communication skills. The role offers a competitive salary, holiday entitlement, and additional benefits, promoting a thriving workplace culture.