Hybrid Customer Engagement Advisor - EV Solutions

Polestar AB; Bicester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading electric mobility company in Bicester seeks a Customer Engagement Advisor to enhance customer service and ensure the best experiences for clients. The role involves handling inquiries, providing product advice, and resolving complaints. Ideal candidates will have at least 6 months in customer service, strong communication skills, and a passion for technology. This hybrid position offers a dynamic work environment and emphasizes personal growth.

Qualifications

• At least 6 months of experience in front line customer service roles.
• Previous complaints or escalations experience.
• Excellent oral and written communication in English.

Responsibilities

• Handle enquiries from customers via calls, emails, and chats.
• Become a champion of Polestar products to give customers the best advice.
• First line complaint resolution.

Skills

Communication

Time Management

Initiative

Customer Focus

Digital Minded

Tools

Salesforce

Genesys

Excel

PowerPoint

Job description

A leading electric mobility company in Bicester seeks a Customer Engagement Advisor to enhance customer service and ensure the best experiences for clients. The role involves handling inquiries, providing product advice, and resolving complaints. Ideal candidates will have at least 6 months in customer service, strong communication skills, and a passion for technology. This hybrid position offers a dynamic work environment and emphasizes personal growth.