Hybrid Correspondence Customer Support Specialist

Marston Holdings Limited; Rochdale; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A major UK service provider is seeking a Correspondence Customer Service Agent to join their team. In this role, you will interact with customers through written communication, processing payments and resolving queries. The ideal candidate should possess excellent written communication skills, strong attention to detail, and a target-driven mindset. This full-time position offers hybrid working options, supportive team environment, and numerous employee benefits including 25 days of annual leave and pension scheme.

Benefits

25 days annual leave plus bank holidays

Enhanced maternity/paternity packages

Pension scheme

Discounts on shopping, travel, and leisure

Free on-site parking

Qualifications

• Calm under pressure with a positive outlook.
• Strong attention to detail.
• Target-driven mindset.

Responsibilities

• Engage with customers through written communication.
• Process payments and set up payment plans.
• Resolve customer queries.

Skills

Excellent written communication skills

Effective organisational abilities

Ability to handle objections

Flexibility to work collaboratively

Working knowledge of Microsoft Office

Job description

A major UK service provider is seeking a Correspondence Customer Service Agent to join their team. In this role, you will interact with customers through written communication, processing payments and resolving queries. The ideal candidate should possess excellent written communication skills, strong attention to detail, and a target-driven mindset. This full-time position offers hybrid working options, supportive team environment, and numerous employee benefits including 25 days of annual leave and pension scheme.