Hybrid Collections & Dispute Specialist (12-Month FTC)

Santander Consumer plc; England; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading financial services provider in the UK seeks a Collections & Dispute Specialist for a 12-month fixed-term contract. This hybrid role will require you to manage inbound and outbound calls from customers in financial difficulty, negotiating acceptable repayment plans. Ideal candidates will have strong negotiation skills and customer service experience, along with the ability to work under pressure. The role offers a competitive salary, annual bonuses, and a comprehensive benefits package, including flexible benefits and gym discounts.

Benefits

Competitive salary

25 days holiday

Annual bonus

Flexible benefits allowance

Employee assistance programme

Gym passes at reduced rates

Qualifications

• Previous collections experience is preferred.
• Strong telephone manner for customer interaction.
• Ability to work effectively under pressure.

Responsibilities

• Handle inbound and outbound calls for collections.
• Negotiate payment plans with customers.
• Maintain accurate customer agreements.

Skills

Negotiation skills

Customer service experience

Attention to detail

Tenacity in negotiations

Job description

A leading financial services provider in the UK seeks a Collections & Dispute Specialist for a 12-month fixed-term contract. This hybrid role will require you to manage inbound and outbound calls from customers in financial difficulty, negotiating acceptable repayment plans. Ideal candidates will have strong negotiation skills and customer service experience, along with the ability to work under pressure. The role offers a competitive salary, annual bonuses, and a comprehensive benefits package, including flexible benefits and gym discounts.