Hybrid Banking Relationships Specialist

Nationwide Building Society; Hull and East Yorkshire; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading financial institution is seeking a Customer Relationships Manager to enhance customer experiences by providing support across various channels, including face-to-face and remote interactions. This position offers a hybrid work model and the opportunity to develop skills in a fast-paced environment. Candidates should possess excellent customer service skills, relevant experience in financial services, and a commitment to continuous improvement. The role includes access to comprehensive training, competitive benefits, and a supportive team culture.

Benefits

Private medical insurance

Competitive pension scheme

Annual performance-related bonus

Training and development opportunities

Life assurance

Qualifications

• Experience in addressing customer needs through principle-based sales processes.
• Experience in face-to-face, telephony, or digital customer service.
• Excellent verbal and written communication skills with an ability to explain decisions clearly.

Responsibilities

• Support customers via phone, video call, and face-to-face.
• Identify customer needs and help them access products and services.
• Provide support to vulnerable customers with specialist knowledge.

Skills

Customer service skills

Communication skills

Problem solving

Time management

Empathy

Tools

Digital tools

Office/database applications

Job description

A leading financial institution is seeking a Customer Relationships Manager to enhance customer experiences by providing support across various channels, including face-to-face and remote interactions. This position offers a hybrid work model and the opportunity to develop skills in a fast-paced environment. Candidates should possess excellent customer service skills, relevant experience in financial services, and a commitment to continuous improvement. The role includes access to comprehensive training, competitive benefits, and a supportive team culture.