Hybrid Application Support Analyst - 24/7 IT Support

PayPoint plc; Welwyn Garden City; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm in Welwyn Garden City is seeking a Senior IT Recruiter to provide technical and application support across a retail network. The ideal candidate will have strong customer service skills and a problem-solving mindset, with experience in a Windows-based environment and 1st/2nd line support. This hybrid role requires 2-3 days a week in the office, offering competitive benefits including a contributory pension scheme and private medical insurance.

Benefits

25 days holiday plus bank holidays

On-site gym and corporate-rate gym membership

Online benefits portal

Contributory company pension scheme

Private medical insurance

Life assurance

Qualifications

• Experience in a Windows-based, 24/7 environment.
• Background in 1st and/or 2nd line support.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Responsibilities

• Provide technical and application support across our retail network.
• Manage incidents and changes raised via our ticketing system.
• Investigate root causes and escalate issues to 3rd-line support when needed.
• Support system integrations and new installations in live environments.

Skills

Customer service skills

Problem-solving mindset

Effective communication

Tools

IIS Server

Transact-SQL queries

Splunk

Job description

A leading technology firm in Welwyn Garden City is seeking a Senior IT Recruiter to provide technical and application support across a retail network. The ideal candidate will have strong customer service skills and a problem-solving mindset, with experience in a Windows-based environment and 1st/2nd line support. This hybrid role requires 2-3 days a week in the office, offering competitive benefits including a contributory pension scheme and private medical insurance.