Hybrid 2nd Line IT Support Engineer - Growth & Perks

Fenton I.T Limited; Littlehampton; Hybrid; GBP 33,000 - 36,000; Full time

Job summary

A Managed IT Service Provider in Littlehampton seeks a proactive 2nd Line IT Support Engineer. The role involves resolving technical issues and supporting diverse client environments while ensuring high-quality service. Candidates should have 4+ years in IT support, strong troubleshooting skills across Windows, and excellent customer service abilities. This position offers competitive pay, hybrid work options, and opportunities for professional development.

Benefits

Extra day off for your birthday

Performance-related bonus scheme

Paid team social events

Relaxed and friendly atmosphere

Flexibility to work from home

Training and development support

Qualifications

• Minimum 4 years’ experience in IT support within a Managed Service Provider environment.
• Excellent customer service and telephone manner.
• Strong troubleshooting skills across Windows desktop and server environments.

Responsibilities

• Respond to and resolve 2nd line tickets escalated from the service desk team.
• Diagnose and fix issues across desktop, server, network, and cloud environments.
• Escalate unresolved or complex issues to 3rd line or specialist as needed.

Skills

Customer service

Troubleshooting

Organizational skills

Professional communication

Adaptability

Tools

Windows Server 2016/2019/2022

Active Directory

Cloud platforms (e.g., Azure)

Autotask or similar ticketing systems

Microsoft certifications (e.g., MCSA)

Job description

A Managed IT Service Provider in Littlehampton seeks a proactive 2nd Line IT Support Engineer. The role involves resolving technical issues and supporting diverse client environments while ensuring high-quality service. Candidates should have 4+ years in IT support, strong troubleshooting skills across Windows, and excellent customer service abilities. This position offers competitive pay, hybrid work options, and opportunities for professional development.