HVAC Service Technician, West Midlands, Trane UK Ltd

Thermo King Corp.; Bolton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service company in the United Kingdom is seeking a Service Technician to enhance customer experiences through exceptional technical support and maintenance service. This role involves diagnosing issues, performing preventative maintenance, and fostering strong customer relationships. A competitive salary and comprehensive benefits package is offered, alongside opportunities for learning and development in a fast-paced environment.

Benefits

Competitive salary

Healthcare

Life insurance

Company van

Structured induction plan

Qualifications

• Proven experience in service or field-based technician role.
• Knowledge of the manufacturing industry is an advantage.
• Able to cover standby and call outs as scheduled.

Responsibilities

• Provide technical support and customer service for maintenance contracts.
• Diagnose system problems and carry out Planned Preventative Maintenance.
• Generate reports on completed work orders and foster customer relationships.

Skills

Analytical thinking

Problem-solving

Interpersonal skills

Customer service principles

Ability to work with minimal supervision

Communication skills

Education

F-Gas certification

UK Drivers licence

Tools

Diagnostic software

MS Office Suite

Job description

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Job Summary

The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. The area to be covered would include Birmingham, Walsall, Wolverhampton and Gloucester.

Customer and Technical

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
• Analytical thinking and problem-solving abilities.
• Proficiency in using Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities

• Knowledge of manufacturing industry an advantage.
• People and communication skills with a positive mindset.
• Able to work with minimal supervision.
• Appropriate skilled based certificates with F-Gas.
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays.
• Proficient in using Microsoft Office Suite.
• UK Drivers licence as a company vehicle will be allocated.
• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
• Company van.
• A fast-paced working environment.
• An excellent working culture and community.
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.