HVAC Operations & Customer Support Coordinator

JLA ltd; Ripponden; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading HVAC service provider is seeking a HVAC Customer & Operations Support Co-ordinator to facilitate planning for engineering works and manage customer queries. The role requires excellent customer service skills and the ability to work in a fast-paced environment. You will ensure that all jobs are managed according to customer contract obligations and provide support to other departments. The position offers a hybrid work model with a robust benefits package, including gym access and wellness support.

Benefits

Access to free onsite gym

Employee Assistance Programme

Life assurance coverage

Enhanced family leave policies

Qualifications

• Experience in a customer-facing role with a good knowledge of Heating.
• Ability to manage challenging customer situations effectively.
• Demonstrated outstanding customer service skills in a fast-paced environment.

Responsibilities

• Manage planning for engineers and contractors based on inbound queries.
• Plan work to meet customer contract obligations efficiently.
• Collaborate with colleagues to ensure timely completion of works.

Skills

Proficient level of computer skills

Excellent customer service skills

Good knowledge of the English language

Good organisational skills

Job description

A leading HVAC service provider is seeking a HVAC Customer & Operations Support Co-ordinator to facilitate planning for engineering works and manage customer queries. The role requires excellent customer service skills and the ability to work in a fast-paced environment. You will ensure that all jobs are managed according to customer contract obligations and provide support to other departments. The position offers a hybrid work model with a robust benefits package, including gym access and wellness support.