HR Officer - 6 month FTC

CityFibre Limited; Telford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading connectivity provider is hiring an HR Officer in Telford to manage Employee Relations and provide support to HR teams. The role involves advising line managers, handling cases, and ensuring effective HR processes. Applicants should have a strong background in ER and excellent writing skills. The position provides a competitive salary, performance-related bonus, flexible benefits, and supports diversity and inclusion. Join a forward-thinking company that values its employees and community.

Benefits

25 days annual leave

Private medical insurance

Flexible family-friendly policies

Qualifications

• Strong background in Employee Relations (ER) and case management.
• Ability to deliver expert support in HR processes.

Responsibilities

• Advise and support line managers on HR policies.
• Manage and resolve Employee Relations (ER) cases.
• Utilize service desk platform to track HR queries.

Skills

Strong letter and report writing skills

Adaptable to changing priorities

Multitasking with conflicting priorities

Experience working cross departmental

Job description

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a HR Officer

You will be the first point of contact for all HR and Employee Relations (ER) enquiries, delivering expert support to both the HR team and wider business, while also contributing to key strategic HR projects.

You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Advise, support and coach new and existing line managers with various HR policies and processes
• Manage and resolve a range of ER cases, including but not limited to supporting underperformance and absence management
• Assess workplace priorities, identify risks, and ensure each case is evaluated and managed appropriately on it's own merit
• Utilise the service desk platform to track and respond to a variety of HR queries within a prompt and efficient manner

What you’ll bring to the role

You will have a strong background in Employee Relations (ER) and case management, within a fast paced environment. You’ll also have:

• Strong letter and report writing skills
• Flexible attitude and adaptable to changing priorities and styles depending on business demands
• Demonstrated ability to multitask with conflicting priorities
• Experience working cross departmental

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying . We have pledged our commitment to the Armed Forces Gold Covenant, are a Care Leaver Friendly Employer, and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way .

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!