HR Officer - 6 month

CityFibre Limited; Telford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading connectivity provider in Telford is looking for an HR professional to manage employee relations cases while providing coaching to managers. The ideal candidate will thrive in a fast-paced environment and contribute to a collaborative HR team. Key responsibilities include managing performance and absence cases, providing HR support, and maintaining accurate HR data. If you're detail-oriented and passionate about fostering a positive workplace, this could be your opportunity.

Qualifications

• Confidence in managing employee relations cases with sound judgment.
• Ability to handle sensitive HR situations thoughtfully.
• Strong organizational skills to ensure HR data accuracy.

Responsibilities

• Manage employee relations cases including performance and absence management.
• Provide HR support and advice to employees and managers.
• Guide managers through HR procedures confidently.

Skills

employee relations case management

strong communication skills

coaching skills

attention to detail

adaptability

Job description

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.

You’ll manage ER cases with confidence, coach leaders through HR processes, and help drive continuous improvement across the team. If you’re passionate about people, detail-oriented, and thrive in a fast-paced environment, this is your opportunity to make an impact.

What you’ll be doing:

• Take ownership of employee relations cases, from performance and absence management to drafting outcome letters with care and precision
• Be the go-to person for HR queries, offering clear, supportive advice to employees and managers on policies and processes
• Guide and coach managers through HR procedures, helping them feel confident and empowered in handling people matters
• Keep our HR data accurate and reliable, while spotting opportunities to make processes smoother and more efficient
• Work closely with a collaborative HR team, using tools like Fresh Works to track queries and ensure everyone gets the support they need

What you’ll bring to the role:

• Confidence in handling employee relations cases, with sound judgment and the ability to manage sensitive situations thoughtfully
• Strong communication and coaching skills, helping managers feel supported and empowered through HR processes
• A collaborative mindset and team spirit, ready to “back each other” and contribute positively to a close-knit HR team
• Excellent attention to detail and organisational skills, ensuring accuracy in HR data and smooth case management
• Adaptability and resilience, thriving in a fast-paced environment and embracing change with a flexible approach

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

• Experience of HR and employee relationscase management.
• Experience of working within a fast-pacedenvironment where cross departmentalworking is expected and be comfortable withambiguity.
• Flexible attitude and adaptable to changingpriorities and styles depending on businessdemands.
• A strong team player, demonstrates ourvalues of “back each other”.
• Demonstrated ability to multitask withconflicting priorities.

CityFibre is partnering with Talent Works to manage our contingent worker vacancies. If you are successful in your application, you will be engaged by Talent Works to work on assignment at CityFibre.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!