Housing Support Officer, Dudley YMCA Highland Road Date Listed: 02.10.25

YMCA Black Country Group; Dudley; On-site; GBP 24,000; Full time

Job summary

A community-focused charity organization in Dudley seeks a dedicated individual for a role engaging with young people and conducting assessments for accommodation. The ideal candidate should have excellent communication skills and be adaptable in a supportive environment. The position offers a salary of £12.59 per hour with additional benefits including annual leave and employee assistance programs.

Benefits

24/7 Confidential Employee Assistance Programme

25 Days annual leave, plus 8 bank holidays

SimplyHealth cash plan

Staff discounts for childcare and gym membership

Qualifications

• Must be adaptable to changing priorities while maintaining quality housing services.
• Experience in engaging with young people.
• Ability to perform needs and risk assessments.

Responsibilities

• Engage with young people to identify needs and help them achieve their potential.
• Conduct interviews and assessments for accommodation.
• Ensure properties are safe and well-maintained.

Skills

Excellent communication skills

Approachability

Computer literate

Job description

37.5 hours per week (which includes some late evenings)

Salary: £12.59 per hour

Base: YMCA Highland Road, Dudley DY1 3BT

The role will include but will not be limited to:

• Engaging with young people identifying their passions, personal needs, and aspirations and helping to remove any barriers which prevents them achieving their full potential.
• Conducting interviews with applicants, performing the appropriate needs and risk assessments and reference checks before offering accommodation.
• Ensuring minimal vacancies by promptly arranging cleaning and preparing flats to be re-let as quickly as possible.
• Visiting properties as agreed, to ensure safety, overall good condition, and residents’ adherence to the licence agreement.

The ideal candidate will be computer literate, approachable and interested in inspiring young people. You will need to adapt to changing priorities while maintaining quality housing services. Excellent communication skills are a must, as you’ll collaborate effectively with a diverse range of agencies.

Apart from a competitive salary and the opportunity to work for an organisation that is passionate about giving back to the community, the successful applicant will also be eligible for:

• 24/7 Confidential Employee Assistance Programme (EAP)
• Access to our IMHR Plus online portal, offering discounts at major brands and retailers
• 25 Days annual leave, plus 8 bank holidays, and an increase based on length of service
• SimplyHealth cash plan e.g. dental care, physiotherapy, diagnostic consultation, etc
• Staff discounts for: childcare at our YMCA nurseries, YGym membership, and Coffee at the Clock purchases

The successful applicant must complete an enhanced DBS check before taking up the role.

Closing: 17 th October 2025We reserve the right to close this vacancy before this date should we receive sufficient applications. Please complete the YMCA BCG application form as soon as possible to ensure you are considered. We do not accept CV’s. (You can email [e-mail] for support)

Equality, Diversity, and Inclusion Statement
We are an equal opportunity employer committed to a diverse and inclusive workforce. Therefore, we encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

YMCA BCG is a trauma-informed organisation; we recognise and understand the widespread impact of trauma on individuals to shape policies, practices, and culture. We are sensitive and responsive to the needs of those who have endured trauma to prevent its recurrence among clients and staff.