Housing Support Officer – Coventry

Myshon; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community support service provider is seeking a compassionate individual to assist vulnerable adults in Coventry. You will support daily living and promote independence, adhering to policies and working closely with external agencies. The ideal candidate has at least one year of home care experience and is self-motivated with excellent communication skills. The position offers a supportive work environment and various benefits.

Benefits

25 days annual leave plus Bank Holidays

24 hour EAP Scheme

Company pension

Life insurance

Referral programme

Sick pay

Lone worker safety device

Qualifications

• 1 year of home care experience required.
• 1 year of experience working with vulnerable adults required.
• Driving licence required.
• Ability to undergo an enhanced DBS check.
• Good verbal, written, and listening communication skills.

Responsibilities

• Support individuals with daily living and promote independence.
• Monitor and safeguard individuals while adhering to policies.
• Liaise with external agencies and support services.
• Complete relevant paperwork and report on tenant needs.

Skills

Commitment to quality in service delivery

Self-motivated and able to work independently

Good communication skills

Ability to manage detailed work

Flexible and positive attitude

Tools

Outlook

Word

Excel

Job description

To ensure high-quality lead support is given to each individual with a wide range of needs. You will be offering support with daily living and promoting independence where it is needed. This requires you to work closely with external agencies and your colleagues. You will be expected to adhere to all MYSHON policies and procedures whilst undertaking your duties.

Key Responsibilities

1. Work closely with individuals to identify needs and support with managing these.

2. Support individuals with daily living such as prompting medication, budgeting plans, attending appointments and engaging with external support services.

3. Monitor, identify and promote practice that safeguards individuals and follow the whistle blowing procedure to raise any concerns.

4. Listen and promptly deal with any issues and liaise with the housing manager where needed to support with this.

5. Liaise with appropriate external professionals in respect of tenants changing needs.

6. Inspect areas within the properties in order to arrange repairs and decorations and to ensure rooms are ready for new tenants to move in to. This includes promoting safe and clean use of communal areas and private rooms within the property.

7. Ensure relevant health and safety checks are carried out in accordance with the policies and procedures and report any issues.

8. Participate in team meetings, new initiatives and future changes to improve service delivery.

9. Work in a person-centred approach, with individuals at the forefront of what we do.

10. Ensure work practices meet Health & Safety requirements and adhere to the companies Equality and Diversity policy.

11. Respect confidentiality and data protection regulations (GDPR) at all times.

12. Work with the housing manager to provide advice and support to tenants with regard to neighbour disputes, harassment and any other housing related occupancy issues e.g. security – to include liaison with third party agencies where appropriate e.g. police, support staff, social services etc

13. Complete relevant paperwork which supports the tenants needs, reporting on these daily to monitor individuals.

14. To participate in training which is relevant to your role to meet the needs of individuals and to progress your skills and knowledge.

15. To monitor the security within the property and report any concerns.

16. To work in a professional manner at all times.

17. Other tasks that may be requested from time to time by your manager which are not in the Job Description, but which reflect the general nature and level of the job.

18. Ensure that MYSHON policies & procedures are adhered to.

Personal Qualities

• Commitment and enthusiasm to MYSHON, our Group companies, and their work
• Commitment to quality in all aspects of service delivery
• Commitment to equal opportunities
• Self-motivated and able to work independently with minimum guidance, confidence in taking the initiative, making decisions, and consulting as appropriate
• Ability to manage the delivery of detailed work
• Willing to be flexible and respond to changing circumstances
• Key attributes are an ability to demonstrate a flexible and positive ‘can do’ attitude and to become quickly established to add value to the business

Experience and Qualification

• Home Care: 1 year (required)
• Working with Vulnerable Adults: 1 year (required)
• Driving Licence (required)
• Be willing to have an enhanced DBS check completed
• Have good communication skills – verbal, written and listening
• Have a good understanding of how to use Outlook, Word, and Excel
• 25 days annual leave plus Bank Holidays
• 24 hour EAP Scheme
• Company pension
• Life insurance
• Referral programme
• Sick pay
• Lone worker safety device designed to protect individuals working alone