Housing Support Assistant

ExtraCare Charitable Trust; Coventry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A supportive charity organization is looking for a part-time Housing Support Assistant in Coventry. The successful candidate will provide essential support to residents, ensuring their wellbeing and engagement in the community. Responsibilities include showing new residents around and addressing tenancy issues. This temporary role offers a salary of £13.05 per hour and is part-time, requiring 15 hours over two days. Ideal candidates will bring empathy and problem-solving skills to foster a positive living environment for older adults.

Benefits

Contributory Pension (up to 9%)

Employee Assistance Programme

Life Assurance

Cycle to work

33 days annual leave

Free Gym Membership

Qualifications

• Experience in housing-related support services providing advice and guidance.
• Engaging personality with a friendly demeanor.
• Ability to build relationships with diverse residents.

Responsibilities

• Show potential residents around the Village/apartments.
• Help settle in residents to their new home.
• Respond to tenancy or lease issues that may arise.
• Monitor residents' wellbeing daily.
• Ensure residents thrive in a retirement setting.

Skills

Customer service

Empathy

Problem-solving

Communication

Job description

The ExtraCare Charitable Trust are recruiting for a Part‑Time Housing Support Assistant based at Earlsdon Park Retirement Village in Coventry.

This is an opportunity for a Housing Support Assistant to join our friendly team at our Earlsdon Park Retirement Village and support the Village’s commitment in delivering ExtraCare’s mission of “better lives for older people”.

If you come with a housing background or have provided information, advice, guidance, and support to vulnerable people and have effective administrative skills we would like to hear from you.

Benefits include:

• Contributory Pension (up to 9%)
• Employee Assistance Programme
• Life Assurance
• Cycle to work Village.
• 33 days annual leave including bank holidays pro rata for part time.
• Option to purchase or sell additional annual leave.
• Free Gym Membership

Role Details:

• Role: Housing Support Assistant
• Hours: Part time, 15 hours per week / To be worked over 2 days.
• Contract: Temporary - Covering Maternity Leave for 12 months.
• Salary: £13.05 per hour.
• Location: Earlsdon Park Retirement Village, Coventry, CV56JQ

ExtraCare does not participate in the current “UK Visa Sponsorship” Village, and we would not be able to facilitate sponsorship.

What will you do as our Housing Support Assistant?

• Showing potential residents around the Village/apartments.
• Helping to settle in residents to their new home.
• Responding to tenancy or lease issues that may arise.
• Ensuring that residents’ wellbeing is monitored daily.
• Ensuring that residents thrive within a retirement setting.
• Regularly carrying out resident visits and being involved in community meetings.
• Working collaboratively with other teams to ensure resident needs are met.

Our ideal Housing Support Assistant will be:

• Previous experience of working in ideally a housing related or support services providing advice & guidance and excellent customer service.
• Engaging, positive personality.
• Empathetic, friendly, and able to build relationships with residents who will have varying needs.
• Solution focussed with a creative outlook to resolve issues.
• Able to work under pressure calmly and prioritise your work.

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

We offer vibrant communities for over 55’s that support healthy, active and independent lifestyles.

Do not miss out! Click ‘apply’ now to make a difference to the lives of older people as our Housing Support Assistant.

This post will be subject to two satisfactory references, medical clearance and Home Office right to work clearance.

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process.

ExtraCare reserves the right to close this job advertisement when convenient.

• Closing date: Friday 30th January 2026
• Proposed interview date: Monday 9th February 2026