Housing Solutions Advisor

Cardiff Council; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Cardiff is seeking committed individuals for customer service roles within the Housing Solutions team. The successful applicants will advise customers on housing options and liaise with various partners to offer a holistic service. Expertise in housing policies and excellent communication skills are key. Various language skills, particularly Welsh, are a plus. These are temporary full-time positions with some evening and weekend work required, ideal for those seeking a collaborative environment.

Qualifications

• Expert knowledge on Housing and the new allocation policy.
• Experience of providing excellent customer service.
• Ability to work well in a team and have a flexible approach.

Responsibilities

• Conduct interviews advising customers on available housing options.
• Assist with the coordination of various council services.
• Work collaboratively with partner organisations.

Skills

Excellent customer service skills

Strong communication skills

IT skills

Dispute resolution

Ability to speak Welsh

Ability to speak Somali

Ability to speak Arabic

Ability to speak Polish

Job description

A local government authority in Cardiff is seeking committed individuals for customer service roles within the Housing Solutions team. The successful applicants will advise customers on housing options and liaise with various partners to offer a holistic service. Expertise in housing policies and excellent communication skills are key. Various language skills, particularly Welsh, are a plus. These are temporary full-time positions with some evening and weekend work required, ideal for those seeking a collaborative environment.