Housing Repairs Planner - Right-First-Time Scheduling

Midland Heart Ltd; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A large housing organization in Birmingham is seeking a Resource Planner to join their In-house Maintenance Team. The role involves managing schedules for Trade Operatives, ensuring excellent customer service in domestic repairs, and monitoring performance against KPIs. The ideal candidate will have experience in planning or scheduling roles, proficiency in IT packages like Excel, and the ability to handle pressure. In return, competitive salary and various benefits are offered, emphasizing personal and professional development.

Benefits

Competitive salary reviewed annually

25 days annual leave plus Bank Holidays

Healthcare benefits including Medicash

Matched pension contributions

Life Assurance

Professional coaching and development

Household discounts

Qualifications

• Previous experience in a planning/scheduling role or coordinating repairs.
• Ability to use IT packages to review and extract data.
• Capacity to manage conflicting demands efficiently.

Responsibilities

• Manage schedules of Multi-skilled Trade Operatives.
• Coordinate domestic repairs appointments with customers.
• Monitor performance against service KPIs and targets.

Skills

Planning/scheduling experience

Experience with IT packages including Excel

Ability to work under pressure

Job description

A large housing organization in Birmingham is seeking a Resource Planner to join their In-house Maintenance Team. The role involves managing schedules for Trade Operatives, ensuring excellent customer service in domestic repairs, and monitoring performance against KPIs. The ideal candidate will have experience in planning or scheduling roles, proficiency in IT packages like Excel, and the ability to handle pressure. In return, competitive salary and various benefits are offered, emphasizing personal and professional development.