Housing Options Triage Officer

Testvalley; Andover; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A local government council in the United Kingdom is seeking a proactive Housing Options Triage Officer to join their housing team. This role involves conducting assessments for residents at risk of homelessness, providing tailored advice and support. The ideal candidate will thrive in a fast-paced environment and have a customer-focused attitude. The position offers a fixed-term contract with a salary ranging from £31,158 to £33,940 per annum, with flexible working arrangements.

Benefits

Employee benefits

Supportive work environment

Qualifications

• Desire to support people, providing advice and assistance while managing expectations.

Responsibilities

• Conduct initial triage assessments and identify urgent housing needs.
• Monitor inboxes and referrals, gathering information from professionals and customers.
• Support Housing Options Officers with investigations and casework.
• Maintain accurate case notes and ensure compliance with housing legislation.
• Build strong relationships with internal teams, external partners, and customers.
• Signpost to wider support services to address the root causes of homelessness.

Skills

Customer-focused

Dynamic

Compassionate

Job description

Housing Options Triage Officer

37 hours per week – Fixed Term 18 Month Contract

Working across Andover and Romsey

Grade 6 Salary range: £31,158 - £33,940 per annum

This is a great time to join Test Valley’s forward‑thinking and proactive housing team and be a part of supporting our mission to prevent homelessness at the earliest opportunity.

We’re looking for a proactive and compassionate individual to join our Housing Options Team. In this fast‑paced role, you’ll be the first point of contact for residents at risk of homelessness—whether by phone, email, or face‑to‑face. You’ll carry out rapid assessments, provide tailored advice, and ensure customers are connected with the right support at the right time.

Responsibilities

• Conduct initial triage assessments and identify urgent housing needs.
• Monitor inboxes and referrals, gathering information from professionals and customers.
• Support Housing Options Officers with investigations and casework.
• Maintain accurate case notes and ensure compliance with housing legislation.
• Build strong relationships with internal teams, external partners, and customers.
• Signpost to wider support services to address the root causes of homelessness.

Qualifications & Attributes

We are looking for people who are dynamic, customer‑focused and thrive in a busy and demanding environment. You should have a desire to help support people, providing advice and assistance while managing expectations.

Benefits & Working Arrangement

The role will be in both Andover and Romsey offices, with some flexibility for home working.

Test Valley is proud of its open and friendly culture, offering a professional, positive, and stable working environment. For more details on employee benefits, details of which can be found here: Employee Benefits | Test Valley Borough Council.

Contact & Application

We invite you to contact us to discuss the role further. We can offer telephone or Teams appointments. Please contact Nicky Coles at [e-mail] or call 01264 368626.

Closing date for applications: 1st January 2026. Interviews will take place over 13th & 14th January 2026.

Equality & Diversity

We are committed to providing equality of opportunities for all and believe that employing people from different backgrounds, with a range of perspectives and experiences, helps us to deliver high quality services to residents.

We are proud to be a Disability Confident Employer, which positively encourages applications from disabled people. If, as a disabled person, you meet the minimum criteria for the job, you will be guaranteed an interview, and we will ensure any reasonable adjustments are made to the interview process so that you can be fairly assessed for the vacancy.