Housing Officer Closing Date: Tuesday, 20 January 2026

NIFHA Corporate Partnership; Belfast; On-site; GBP 34,000 - 39,000; Full time

Job summary

A community-focused housing organization in Northern Ireland is seeking a Housing Officer to deliver effective patch management services. This role requires managing tenancies, ensuring customer satisfaction, and responding to changing priorities in a fast-paced environment. Candidates should possess excellent IT skills and experience in housing or community support services. With a salary range of £34,565.38 – £38,996.84, this full-time position offers generous benefits including flexible working hours, healthcare, and pension contributions.

Benefits

Generous annual leave

Healthcare

Pension contributions

Progressive home working policy

Qualifications

• Experience in housing/support services, tenancy management or community development.
• Ability to organize and prioritize a busy workload.
• Drive for success and passion for customer service.

Responsibilities

• Deliver an effective patch management service.
• Ensure tenancies are managed and help people sustain tenancies.
• Oversee excellence in service delivery to customers.

Skills

Excellent IT skills

Problem-solving

Customer-focused

Resilience

Job description

• Contract: Permanent Full Time
• Hours: 37
• Job Ref: REQ0500

At Clanmil, we believe that housing is about people. We have come a long way in the last 40+ years, with over 6,000 properties and are ambitious to continue to grow and provide great homes. Can you help us do that?

HOUSING OFFICER

A reserve list will be developed for further posts

37 hours per week – Monday – Friday (Flexi Hours)

Based in NWH with some cover required in our North & West Office

– current patch is covering ABC & Sperrin areas.
Salary: £34, 565.38 – £38, 996.84 per annum (under review)

About the role

We are looking for a Housing Officer to deliver an effective patch management service. You’ll ensure tenancies are managed, help people to sustain tenancies, manage rental income and oversee excellence in service delivery to customers. It will be fast paced, it will not always be plain sailing, but it will be so rewarding. We are looking for someone who is a problem solver, confident, customer focused, resilient with a flexible, can-do attitude will help the service run smoothly.

About you

We’re confident that you can bring expertise and experience that will help you excel at your job. What you need to show us is your drive for success, your passion for enjoying what you do and your authentic approach in following up on what you promise. You will have experience of working in housing/support services or tenancy management or community development/voluntary sector.

Excellent IT skills are required as well as the ability to organise, prioritise a busy workload in a vibrant working environment and to respond and adapt to changing priorities to deliver a quality service.

Travel across our different schemes will be part of the job and you should be able to do this without relying on public transport.

About working for Clanmil

We strongly believe in our purpose and by joining our growing and vibrant organisation you will support us to provide homes for people to live well. We have some great benefits in place to reward you which include generous annual leave/flexi, healthcare, pension contributions and a progressive home and agile working policy.

Want to apply?

Great, all you need to do is let us know more about your experience and what you will bring to the role. We also want to know how you will live our values. Head over to our website www.clanmil.org.uk/join-the-team to download the job description and submit your application.

Closing date: 20 th January 2026 Interview date: w/c 4 th February 2026

Clanmil Housing Association is an Equal Opportunities Employer

Recruitment records are held for two years as per our Data Retention Policy

The Association reserves the right to heighten the criteria based on demand.

Further appointments may be made from this competition should Clanmil positions become vacant which require the same eligibility criteria and have similar duties and responsibilities.

• Northern Whig House 3 Waring Street Belfast BT1 2DX