Housing Officer

Snowballdigitalworld; United Kingdom; On-site; GBP 38,000 - 45,000; Full time

Job summary

An innovative social care organization located in Surrey is seeking a highly skilled Housing Officer to manage a multi-site housing portfolio. This role involves ensuring compliance with housing regulations, drafting tenancy agreements, and managing tenant issues. The ideal candidate will have experience in housing management, strong organizational skills, and a driving license. This position offers a competitive salary of up to £45,000 plus benefits, making it a rewarding career opportunity.

Benefits

Competitive salary

Life insurance

Financial health app access

Ongoing education opportunities

Employee wellbeing initiatives

Counselling services access

Recognition schemes

Employee discount schemes

Social engagement opportunities

Qualifications

• Driving licence is essential.
• Experience of housing/tenancy management, including supported living environments.
• Strong track record in supporting income management and arrears recovery.

Responsibilities

• Own the day-to-day management of a multi-site housing portfolio.
• Ensure compliance with housing safety regulations.
• Draft and manage tenancy agreements and renewals.
• Manage breaches, abandoned tenancies, and unauthorised occupancy.

Skills

Driving licence

Experience in housing/tenancy management

Working knowledge of landlord compliance

Strong track record in income management

Experience handling breaches

Excellent communication skills

Highly organised and data-driven

Numerate with strong IT skills

Job description

Location: Surrey

Salary: up to £45,000 + car allowance £5,800

Contact & Hours

Are you looking for a career that makes a real difference? A role with Achieve together might be the perfect opportunity for a long‑lasting, rewarding career in the social care sector.

We are looking for team members who are passionate about supporting people, helping our Operations teams deliver excellent care and support, and celebrating achievements.

Job Description

We are seeking a highly skilled and motivated Housing Officer to join our community hub team. The successful candidate will play a crucial role in supporting the organisation's core operations and ensuring the efficient and effective delivery of services.

Key Responsibilities

• Own the day‑to‑day management of a multi‑site housing portfolio (owned and leasehold), maintaining accurate asset, compliance and risk registers.
• Plan and deliver cyclical/statutory checks and remedial actions (gas, electrical, fire, water hygiene, asbestos) and maintain auditable records.
• Ensure compliance with the Housing Health and Safety Rating System (HHSRS), HMO licensing (where applicable), the Regulatory Reform (Fire Safety) Order and Fire Safety (England) Regulations in communal parts; and apply the NFCC Specialised Housing guidance and person‑centred fire risk assessments in supported settings.
• For higher‑risk or complex buildings, support Building Safety Act/Fire Safety Act duties in liaison with the competent person/responsible person including fire door checks, plans, wayfinding and resident engagement as relevant.
• Draft, issue and manage tenancy/occupation agreements; complete sign‑ups, renewals, transfers and terminations in line with law and policy.
• Set up and operate systems, documents and processes for tenancy management and income collection; advise operational colleagues on tenancy sustainment.
• Manage breaches (including ASB, arrears, property condition), abandoned tenancies, squatters and unauthorised occupiers; prepare cases and instruct legal action where required.
• Work with the referral team to design and run fair housing applications, lettings and transfer processes for supported living and general needs.
• Ensure housing operations are aligned with organisational growth plans, supporting occupancy targets and long‑term sustainability.

Requirements

• Driving licence is essential.
• Experience of housing/tenancy management, including supported living environments and HMO/PRS compliance.
• Working knowledge of landlord compliance (HHSRS, gas/electrical safety, fire safety in communal areas, HMOs) and rent/service charge setting.
• Strong track record in supporting income management and arrears recovery, and in navigating Housing Benefit/Universal Credit for supported housing.
• Experience handling breaches, legal processes, abandoned tenancies and unauthorised occupancy.
• Proven ability to collaborate with RPs/landlords, local authorities and care/support providers, and to lead consultations with leaseholders/tenants.
• Excellent communication (written and verbal), negotiation and influencing skills; confident with external agencies and in resident‑facing discussions.
• Highly organised, data‑driven, able to manage competing priorities across multiple sites; sound judgement and initiative.
• Numerate with strong IT skills.
• Relevant H&S/compliance training (e.g., fire safety awareness, HHSRS awareness) desirable.

Benefits

At Achieve together, we see this as more than a job, this is the start of your career journey with fantastic opportunities to develop your career and reach your full potential. We also offer a wide range of benefits that include:

• Competitive salary
• Life insurance
• Stream – a financial health app that gives you the ability to receive optional pay advances
• Opportunities for ongoing education and professional growth
• Employee welfare and wellbeing initiatives
• Access to counselling services and mental health programmes
• Recognition schemes, team events and social activities
• Employee discount schemes across a range of retailers and services
• Staff incentive schemes such as Refer a Friend, Employee of The Month and Heroes Awards
• A supportive and inclusive work environment that values employee well‑being
• Opportunities for team building and social engagement

Apply Now!

Passion for positively shaping lives is just as important to us as your experience. Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples' lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you!

We regularly review our job adverts to ensure they reflect current hiring needs. In some cases, adverts may close earlier than the stated deadline if we receive sufficient applications or the role is filled. Conversely, some adverts may remain open beyond the original closing date until the position is successfully filled. This approach helps us attract the best talent while maintaining flexibility in our recruitment process.

To ensure fair consideration and timely progression, internal applicants should submit their applications no later than the end of the first week after the role is advertised. Applications received after this point may not be guaranteed review.