Housing Officer

Keys Group; Bristol; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A specialist care provider is seeking a Housing Officer for their Supported Living team. In this role, you will empower individuals to live independently, manage their housing needs, conduct home visits, and collaborate with stakeholders. Ideal candidates will have experience in supported housing, excellent communication skills, and a commitment to person-centred principles. The role offers a salary of £32k - £35k and includes many opportunities for career progression and ongoing training.

Benefits

33 days annual leave

Ongoing training and development

Pension scheme

Staff referral scheme

Discounts at retailers

Qualifications

• Full clean driving license and access to own vehicle.
• Knowledge of relevant legislation and regulations.
• Experience with individuals with complex needs.

Responsibilities

• Manage day-to-day housing needs, including tenancy management.
• Support service users to maintain tenancies.
• Conduct regular home visits to assess needs.

Skills

Experience in supported housing

Excellent communication skills

Understanding of person-centred principles

Ability to work flexibly

Education

Qualification in social care or related field

Job description

Job Title: Housing Officer (Supported Living)
Location: Southwest and Wales Salary: £32k - £35k DOE
Car allowance: £3600 P/A
Hours: 37.5 hrs
Working pattern: Mon – Fri – Field and home based – Flexibility needed

Who are Keys Group?
Keys Group brings together five leading UK providers of specialist education, care and activities - Accomplish, Keys, Peak, Alfa and ADHD 360 - to support over 2,000 children, young people, adults and families across England and Wales. We deliver care through residential homes, schools, supported living and community-based services, creating safe, nurturing and ambitious environments where everyone can thrive.

About the Role
Become a Housing Officer in our Supported Living team and empower people to live confidently in their own homes. You’ll assist with housing needs, promote independence, and work with service users and stakeholders to deliver holistic person-centred support.

Key Responsibilities

• Manage day-to-day housing needs, including tenancy management and maintenance.
• Support service users to maintain tenancies and achieve personal goals using a housing plan.
• Build positive relationships with service users, families, and stakeholders.
• Conduct regular home visits to assess needs, provide support, check property condition, repairs, and monitor well-being.
• Assist with daily living tasks such as finances, benefits, community access, and life skills.
• Collaborate with healthcare and social care professionals for comprehensive support.
• Keep accurate and up-to-date records of interactions, progress, and outcomes.
• Identify and respond to risks, escalating issues to ensure safety and well-being.
• Promote inclusivity, respect, and dignity through person-centred support.
• Attend team meetings and training to develop skills and knowledge.

About you:

• Essential: Full clean driving licence and access to own vehicle.
• Essential: Experience in specialist supported living or supported housing environment, preferably with vulnerable adults or individuals with complex needs.
• Essential: Understanding of person-centred principles and the value of independence.
• Essential: Excellent communication and interpersonal skills
• Essential: Ability to work flexibly, including occasional evenings or weekends.
• Essential: Knowledge of relevant legislation and regulations
• Desirable: Qualification in a relevant field, such as social care, housing, or a related discipline.
  
• Salary- up to £35,000 per annum
• Annual Leave - 33 Days annual leave, inclusive of bank holidays
• Career Progression – We have a whole world of opportunities available within the group. Many of our managers have progressed into Senior Leaders within our organisation
• DBS Check – we cover the cost of your DBS check and subsequent renewals
• Ongoing Training and Development – Supported by our award winning Learning and Development Team, you will receive ongoing training and development throughout your career
• Pension Scheme – start growing that pot for a healthy and happy retirement
• Wellbeing Support, Advice and Guidance – via our Employee Assistance Program though an online portal or over the telephone
• Staff Referral Scheme – earn a generous bonus for spreading the word and referring a friend to join our team
• EPIC Awards –All of our employees are EPIC in our eyes and do some incredible things each and every day. Each month, we recognise those that have shown that they really live by our values with EPIC awards and a fantastic prize on offer
• Discounts at Highstreet retailers, days out, gifts, holidays and even when buying a car – available via a Blue Light card and out HAPI app, save up to 50% with certain retailers

Due to the nature of the role, it is necessary for the appropriate level of criminal record disclosure to be undertaken (DBS).

Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues.

As part of our commitment, we will offer a guaranteed interview to current and former service personnel providing that they meet the criteria of the role that they are applying for. If you feel that you meet the criteria for this, please ensure that you have your military experience detailed on your CV for one of our resourcing team to get in touch.