Housing Officer

Housing Diversity Network; Bournemouth; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A dedicated housing organization is seeking a full-time Housing Officer for the Bournemouth area. You will manage a diverse caseload, ensuring effective housing management services and contributing to a high customer satisfaction rate. The role offers a salary of £32,000 to £38,000 and includes a range of benefits such as 25 days of holiday, generous pension scheme, and wellbeing support. Applicants must have a full UK driving license and access to transport.

Benefits

25 Days Holiday + Bank Holidays

Flexible benefits package for holiday

3 additional Wellbeing days

Generous matched pension scheme

Enhanced maternity/adoption pay

Options for private medical insurance

Wellbeing discounts including Gym Memberships

Qualifications

• Ability to manage a complex caseload effectively.
• Strong communication skills from previous customer service roles.
• Experience contributing to high customer satisfaction rates.

Responsibilities

• Deliver a professional mixed tenure service to customers.
• Resolve housing management challenges including anti-social behaviour.
• Ensure neighbourhood safety while responding to customer needs.

Skills

Proactive management of complex caseload

Strong communication skills

Customer service experience

Knowledge of housing management services

Experience using Microsoft Office

Ability to maintain effective working relationships

Job description

We have an opportunity for a Housing Officerto join our team in Bournemouth.

You'll manage your own diary with a mix of working from home, office and outwith our customers.

This is a full time permanent role with a starting salary of £32,000 - £38,000 depending on your experience.

Your role

As a Housing Officer you'll be delivering a professional and high‑quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges.

This could include anti‑social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.

You’ll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers needs and making changes when needed.

You’ll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for our customers.

To be successful in this role you will have:

• The ability to proactively manage a complex caseload
• Strong communication skills with previous experience of working with customers in a demanding environment.
• Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
• Previous experience, or a knowledge of delivering housing management services
• Experience of using computer systems, for example Microsoft Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

As you will be visiting our customers you will need a full UK driving licence and access to your own transport.

A DBS check will be undertaken for the successful candidate.

Interviews will be taking place on Monday 8th September.

What we can offer you

As a member of the Localities Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% andLife cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/ 7 virtual GP service

About us

It's an exciting time to be a part of the teamas Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we have over 200,000 customers, provide over 85,000 homes and invest incommunities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committedtoourEqualityDiversityandInclusion strategy and believe that you can truly be yourself at SNG. Take a look ourcareers site to learn more about us andourvalues.

Please apply directly through our website https://jobs.sng.org.uk/jobs/vacancy/housing-officer-7575/7593/description/

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