Housing Income & Customer Accounts Advisor

Sanctuary Group; Adderbury; On-site; GBP 27,000 - 30,000; Full time

Job summary

A not-for-profit housing association seeks a Customer Account Assistant in Adderbury to support customers' financial needs. The role involves reviewing accounts and providing guidance to tenants. Ideal candidates should have account management experience, excellent communication skills, and proficiency in Microsoft applications. This position offers 25 days of annual leave, a pension scheme, and various health benefits, contributing to a supportive workplace culture.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Previous experience in an account management role or similar.
• Ability to work to deadlines and prioritize workloads.

Responsibilities

• Review customer revenue accounts and provide advice for customers in financial difficulty.
• Make contact with tenants regarding monies owed.
• Deliver high-quality customer account management.

Skills

Account management experience

Excellent communication skills

Negotiation skills

Interpersonal skills

Customer care skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft Outlook

Proficient in Microsoft Teams

Job description

A not-for-profit housing association seeks a Customer Account Assistant in Adderbury to support customers' financial needs. The role involves reviewing accounts and providing guidance to tenants. Ideal candidates should have account management experience, excellent communication skills, and proficiency in Microsoft applications. This position offers 25 days of annual leave, a pension scheme, and various health benefits, contributing to a supportive workplace culture.