Housing Arrears & Income Recovery Specialist

GreenSquareAccord; Chippenham; On-site; GBP 33,000 - 38,000; Full time

Job summary

A housing and support services provider in Chippenham seeks a Customer Accounts Officer to manage arrears, ensure effective communication with residents, and work with agencies like local authorities. Candidates must have experience in debt recovery and Income Management, focusing on customer service while managing sensitive data and legal situations. This full-time role includes flexible working, a salary between £33,400 and £37,500, and a £750 car allowance, alongside a comprehensive benefits package.

Benefits

25 days annual holiday entitlement, increasing to 30 days

One day off for your birthday

Defined contribution pension scheme, GSA matches up to 6%

Online GP appointments and mental health support

Cycle to work Scheme

Access to Blue Light discount card membership

Confidential Employee Assistance Programme (EAP)

Qualifications

• Must have previous experience in arrears management, debt recovery, or credit control.
• Previous court experience is desirable but not essential.
• Prior Income Management experience is required.

Responsibilities

• Provide excellent customer service and sustain tenancies.
• Manage arrears recovery within a defined patch.
• Prepare paperwork and present cases in court as needed.

Skills

Experience in arrears management

Excellent communication skills

Experience dealing with vulnerable residents

Understanding of debt recovery processes

Ability to meet targets

Education

Evidence of required certificates and qualifications

Job description

A housing and support services provider in Chippenham seeks a Customer Accounts Officer to manage arrears, ensure effective communication with residents, and work with agencies like local authorities. Candidates must have experience in debt recovery and Income Management, focusing on customer service while managing sensitive data and legal situations. This full-time role includes flexible working, a salary between £33,400 and £37,500, and a £750 car allowance, alongside a comprehensive benefits package.