Housing and Facilities Officer

GreenSquareAccord; Coventry; On-site; GBP 13,000; Full time

Job summary

A community-focused housing organization in Coventry seeks a Housing and Facilities Officer. This role includes managing housing provisions, ensuring compliance with legal standards, and providing high-quality customer service. Ideal for those looking to make a difference in the community, this position offers competitive pay and a supportive work environment.

Benefits

Annual holiday entitlement

Defined contribution pension scheme

Confidential Employee Assistance Programme (EAP)

Qualifications

• Ability to provide customer-focused services.
• Experience managing rent accounts and service charges.
• Understanding of health and safety compliance.

Responsibilities

• Provide high-quality customer service for residents.
• Manage rent accounts and service recovery services.
• Ensure charges comply with legal requirements.
• Maintain housing waiting lists and manage allocations.
• Provide guidance to customers on housing issues.

Skills

Customer service

Management of accounts

Compliance with legal requirements

Communication

Job description

Overview

Position: Housing and Facilities Officer

Reference: 14511

Location: Arden Grove, Tile Hill, Coventry

Salary: 12.97

Hours: 14

Contract type: Permanent

Working hours: 9.00 - 4.30

Note: we DO NOT offer sponsorship

Job Description

Job Title - Housing and Facilities Officer

Location - Arden Grove, Tile Hill, Coventry

Hourly rate - 12.97

Salary details: £9,445 per annum / pro rata 14 hours

Contract type - Permanent

Working hours - 9.00 - 4.30

Responsibilities

• To provide an efficient, high quality, customer focussed service for residents and colleagues
• To manage rent accounts both current & former, including service charges and other income recovery services
• To ensure that rent, service and other charges are set and reviewed in line with legal requirements and regulatory standards
• Managing voids and allocations, maintaining up to date housing waiting lists
• To work in conjunction with the Locality Teams and Direct Services teams to ensure a seamless service to residents and one that promotes effective business operations
• Providing contact, advice and guidance to customers
• Management of ASB Issues under the direction of the Business Support Manager
• The promotion and marketing of our services
• Attend customer meetings when appropriate and necessary
• Comply with all relevant health and safety guidance and legislative requirements of their role and, as applicable, to the service delivery for which they are responsible
• Staff line management responsibilities, including recruitment and selection
• Assist the business support manager in the preparation of Reports / KPI`s that fall under the remit of the Business Support Services
• Repairs management

About The Service

As a Housing and Facility Officer, you will undertake all housing and high level business management functions, including the provision of a customer focused service and the efficient management of the housing provisions at Arden Grove in Tile Hill Extra Care scheme for adults over 55 with varying health needs.

Our Purpose

We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.

Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.

Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.

Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our Five Core Commitments Are

• We believe our customer is everything.
• We are one team.
• We are supportive and caring.
• We are business-minded for social purpose.
• We are curious and ambitious.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Non-profit Organizations

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