Housekeeping Office Coordinator

Hyatt Hotels Corporation; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping Office Coordinator at their London Liverpool Street location. Responsibilities include overseeing housekeeping operations, ensuring smooth communication, and enhancing guest services. Ideal candidates should be detail-oriented, with prior experience in administration or hotel operations. Competitive benefits include complimentary hotel stays and training opportunities.

Benefits

12 complimentary nights per year

Discounted hotel stays

Free meals on duty

50% discount on food and beverages

Complimentary uniform and laundering

Headspace membership

Continuous learning opportunities

Qualifications

• Experience in administration or coordinating roles preferred in hotel operations or housekeeping.
• Detail-oriented with strong communication skills.

Responsibilities

• Open the housekeeping office and allocate room attendant sections.
• Monitor task lists and ensure timely task completion.
• Coordinate housekeeping-related calls and responses.

Skills

Organisational skills

Strong communication

Multitasking

Administrative skills

Job description

Close Inclusive Collection Job Postings Notification

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

What you will do as a Housekeeping Office Coordinator:

• Open the housekeeping office, allocate room attendant sections, and prepare attendance sheets
• Review handovers and emails to communicate key updates and special requirements to shift leaders
• Monitor and update task lists, ensuring timely and efficient task completion with clear communication
• Coordinate and track room status, special projects, and outstanding jobs via internal systems (e.g. HotSOS)
• Safeguard all housekeeping office keys and phones; log all issued equipment accurately
• Log and follow up on maintenance issues reported by room attendants
• Receive and dispatch all housekeeping-related calls and coordinate responses efficiently
• Contribute to exceptional guest service through meaningful gestures and proactive communication
• Actively participate in daily briefings, sharing guest feedback and operational updates

About you

You are an organised and detail-oriented professional with strong communication and administrative skills. Skilled in multitasking and coordinating, you ensure smooth operations and timely support. Previous experience in administration or coordinating roles, preferably within housekeeping or hotel operations, is preferred.

Just some of the benefits you will enjoy as a Housekeeping Office Coordinator at Andaz London Liverpool Street, a concept by Hyatt Hotels

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps:

Apply today for this Housekeeping Office Coordinator role and start your journey with Andaz London Liverpool Street! Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.

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