Housekeeping Coordinator

Fairmont; Hamilton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in Scotland is seeking a dedicated Housekeeping Coordinator to manage room assignments and provide administrative support to the Housekeeping department. The candidate should have previous experience in a luxury hotel, possess strong communication and organizational skills, and thrive in a fast-paced environment. This role demands a professional with the ability to multi-task effectively and ensure guest satisfaction. Join our team and help create memorable experiences for guests.

Qualifications

• Previous housekeeping experience in a luxury hotel environment is an asset.
• Able to multi-task and work efficiently in a demanding, fast-paced environment.
• One (1) year experience in administrative support preferred.

Responsibilities

• Provide administrative support to all areas of the Housekeeping department.
• Assign rooms to room attendants, housemen, and supervisors.
• Maintain all employee records and schedules within the Housekeeping department.

Skills

Strong work ethic

Excellent communication skills

Organizational skills

Ability to multi-task

Tools

Microsoft Office

Job description

Company Description

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.

As a Member Of Our Princess Team, All Heartists Are Valued And Recognized, The Same As Our Guests And Local Communities. Consider Joining Us, If You Enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

#WeAreHamiltonPrincess

Job Description

Summary of Responsibilities

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Coordinate and provide administrative support to all areas of the Housekeeping department
• Assign rooms to room attendants, housemen and supervisor according to sectional breakout schedule.
• Post Room Attendants’, Housemen’s and Supervisors’ daily assignment sheets for gratuities.
• Maintain all employee records and schedules within the Housekeeping department.
• Maintain work order and guests’ requests, insuring timely reporting and delivery to guest rooms.
• Update daily the housekeeping room discrepancy report.
• Answer housekeeping office phones, recording all messages and dispatching messages as instructed by the Director of Housekeeper.
• Responsible for above skills and activities in daily work as a representative of the Director of Housekeeper.
• Empowered to think, act and make decisions.
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications

• Previous housekeeping experience in a luxury hotel environment is an asset
• Must possess a strong work ethic
• Able to multi-task and work efficiently in a demanding, fast paced environment
• One (1) year experience in Administrative support preferred
• Proficient in Microsoft Office Applications
• Excellent communication and organizational skills
• Knowledge of all hotel facilities and surrounding area is an asset
• Ability to work well under pressure

Physical Aspects of Position

• Walking, standing, constant sitting, bending, pushing and pulling anywhere from 2 – 6 hours a day.
• Does not lift weights exceeding 25 lbs.
• Requires constant repetitive motion.
• Environmental stress is high – work in extreme weather conditions, high noise level and utilize hazardous machinery