Household Claims Team Leader

Ageas; Eastleigh; Hybrid; GBP 27,000 - 41,000; Full time

Job summary

A leading insurance company based in Eastleigh is seeking a Team Leader for Household Claims. In this role, you will coach and manage a team of claims handlers, ensuring effective claims management and high service standards. Ideal candidates will have strong leadership skills, effective communication abilities, and a solid educational background. The position offers flexible work arrangements and a wide range of benefits, including generous holiday policies and health support.

Benefits

Flexible working arrangements

Comprehensive health benefits

Annual bonus schemes

Pension plans

Generous holiday allowances

Qualifications

• Experience in performance management, training, and team development.
• Ability to manage multiple tasks and prioritize effectively.
• Background in Financial Services is desirable but not essential.

Responsibilities

• Plan and prioritize work for team members.
• Conduct regular reviews and coaching sessions.
• Lead the team by example and motivate individuals.
• Handle complex claims and provide guidance.

Skills

Leadership skills

Problem solving

Effective communication

Multi-tasking

Education

4 GCSE's grade C or above including Maths and English

Tools

Microsoft Word

Microsoft Excel

Job description

Team Leader - Household Claims

Target Start Date: Asap
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £27,200 - £40,800
Location: Eastleigh
Closing Date for applications: 16.01.2025

We are excited to offer two Team Leader opportunities within Household Claims on twelve month secondments. We continue to build passionate, engaging, and collaborative teams that thrive in an autonomous, self‑motivated environment. As a Team Leader, through coaching and development of hybrid and remote Claims Handlers, you will act as an advocate for change. You will monitor and manage the activities of your team and communicate effectively to ensure claims are handled to a high standard. Building the capability of your people is a key element of the role as well as translating operational purpose and priorities into meaningful messages to your team.

You will work a shift pattern between 8am‑6pm, Monday – Friday. An additional requirement to work one Saturday per quarter on a rota basis, 9am‑5pm (This would be reconciled with a weekday off in the same week).

Main Responsibilities as Team Leader – Household Claims

• Plan and prioritise work ensuring handlers perform across their priorities and measures. Commercial awareness and Customer service are both of paramount importance.
• Undertake regular reviews, 121s coaching and audits of team's performance identifying areas for development and improvement.
• Deal with complex claims and queries referred by Claims handlers on matters of policy cover and interpretation.
• To lead your team by example, setting the tone of behaviour, motivating and mentoring so each individual can reach their true potential.
• Resilience and adaptability to respond to complaints raised and escalated, including but not limited to technical letter writing ensuring that feedback is given in an appropriate way.

Skills and experience you need as Team Leader - Household Claims

• An experienced leader: appraisals, performance management, training and development, coaching and motivational skills, conduct and capability management.
• Proven record of problem solving and decision making with ability to multi‑task, prioritise workload and manage teams effectively.
• A background in Financial Services is desirable but not essential.
• Effective communicator both verbally and in writing.
• Good standard of education (4 GCSE's grade C or above) or equivalent, including Maths and English.
• Good soft skills and use of Word and Excel.
• Tact and diplomacy in dealing with internal and external customers.
• The ability to construct complex letters to achieve the best results for the customer and the company, ensuring that when necessary, technical insurance information is imparted in a clear and understandable manner.

Benefits

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve Top Employer status in the UK.

Flexible Working – Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part‑time/job‑shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

Supporting your Health – Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well‑Being Activities – Mindfulness.

Supporting your Wealth – 50% off insurance and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

Supporting you at Work – Well‑being activities, mindfulness sessions, Sports and Social Club events and more.

Supporting you and your Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non‑pregnant parent/co‑adopter at 8 weeks’ full pay.

Benefits for Them – Partner Life Assurance and Critical Illness cover.

Get some Tech – Deals on various gadgets including Wearables, Tablets and Laptops.

Getting around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.

Supporting you back to work – Return to work programme after maternity leave.

About Ageas

We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.

As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone.

We have a zero‑tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.

Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full‑time, part‑time or job share arrangements. To find out more about Ageas, see About Us.

Want to be part of a Winning Team? Come and join Ageas.

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