Hotel Staff

greene king; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel chain in the UK is looking for Hotel Staff to provide exceptional customer service, ensuring memorable experiences for guests. Join an inclusive team offering valuable perks such as a competitive salary, discounts on food and drink, and opportunities for career development. Ideal candidates are attentive, service-oriented, and eager to learn.

Benefits

Competitive salary

33% discount on food and drink

Free employee assistance program

50% discount at Greene King Inns

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Qualifications

• Willingness to learn and expand your skills.
• Great eye for detail in service.
• Passion for delivering excellent customer service.

Responsibilities

• Provide heartfelt and memorable experiences for customers.
• Meet and greet customers, checking them into their hotel room.
• Handle customer complaints to ensure enjoyment of stay.
• Maintain a safe, legal, and clean front of house.

Skills

Customer service

Attention to detail

Team player

Positive attitude

Job description

As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Company Description

We’re called Venture Hotels for a reason: We’re pioneers! And we thrive on originality. As Greene King’s ventures arm, we’re here to push boundaries. And we’re driven by a team that sees every day as an opportunity to go beyond the ordinary.The result: hotels with a unique sense of place that locals can feel proud of.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry’s top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Hotel Staff, you will...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• Willingness to learn and expand your skills.
• Have a great eye for detail, making sure every pint is poured to perfection.
• A passion for giving great service and making sure every customer receives a warm welcome.
• A positive can-do attitude and be a real team player.