Hotel Services Supervisor

Transformationunitgm; Newport; On-site; GBP 25,000 - 27,000; Part time

Job summary

A regional health board in the UK seeks a part-time Hotel Services Supervisor to enhance housekeeping and catering services to meet NHS standards. Located in Newport, this role involves operational policy implementation and collaboration with facilities leaders to ensure high service delivery standards. Applicants should have supervisory experience and a catering qualification. The role offers supportive workplace benefits, contributing to a diverse team dedicated to patient care.

Benefits

Generous leave

Access to ongoing learning and development

Leading pension

Responsibilities

• Assist in delivering Housekeeping and catering services.
• Implement operational policies and procedures.
• Keep team leader advised on service delivery performance.

Skills

Previous supervisory experience

Communication Skills

Working as a team

Education

Level 3 or above catering qualification

Good standard education

Tools

Word

Excel

Job description

Main area Facilities Grade Band 3 Contract Permanent Hours Part time - 30 hours per week (Rota to include weekend and morning, afternoon shift rotation) Job ref 110-EA186-1225

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Ysbyty George Thomas Town Rhondda Salary £25,313 - £26,999 per annum pro rata Salary period Yearly Closing 30/12/2025 23:59

Hotel Services Supervisor

Band 3

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

To support the Facilities (Hotel Services) team in delivering Housekeeping and catering services to the National Standards for these services in NHS Wales, HIW standard 5 and 9 and Organisational Standards.

To assist in developing, maintaining and promoting the highest standards of service delivery and team working practices; and helping to maintain open, effective communication.

Main duties of the job

Report to and work with the Facilities Team Leaders to implement all services, operational policies, procedures, schedules of work, safe systems of work, audit their implementation and ensure documentation is kept up to date.

Review working practices regularly to respond to legislation, internal and external influences such as Agenda for Change, the Working Time Directive, and Benchmarking, Health & Safety and employment legislation and new service developments.

Post holder will be required to perform supplementary duties to respond to service needs and that are appropriate to the Facilities services and in line with their banding.

The post holder will be expected to work at any of the Health Board sites and to fulfil any job allocated, commensurate with the banding.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑list‑ing and selecting candidates. This isn’t ‘fluency ’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

The post holder must keep the Hotel Services Team Leader advised on the service delivery performance and issues within the Hotel Services (Facilities) department on a regular basis relating to all areas within the remit of the role.

Person specification

Knowledge & Experience

• Previous supervisory experience
• Experience in catering and domestic services
• Level 3 or above catering qualification
• Experience and knowledge in cleaning services
• Good standard education
• Competent using word and excel
• Welsh Language Skills (Level 3 and above/B2).

Experience

• Communication Skills
• Working as a team
• Healthcare setting experience

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.