Hotel Operations Leader & People Mentor

Kew Green Group; Norwich; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading hotel management company in the UK seeks a visionary leader to oversee operations at a busy hotel in Norwich. The ideal candidate will inspire their team to provide exceptional guest experiences while managing financial performance and compliance with regulations. Responsibilities include team recruitment, training, and ensuring exceptional satisfaction at every guest interaction. The successful candidate will benefit from a competitive rewards package and opportunities for personal and career development.

Benefits

Discounted hotel stays

Attractive retail and dining discounts

Free access to Leisure Clubs

Personal development opportunities

Mental health support programs

Qualifications

• Expertise in hotel operations and team development.
• Strong leadership skills to foster a positive work environment.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee the smooth running of daily hotel operations.
• Manage budgets and control expenditure.
• Recruit, train and develop hotel employees.

Skills

Leadership

Communication

Financial Management

Problem Solving

Customer Service

Innovative Thinking

Team Management

Job description

A leading hotel management company in the UK seeks a visionary leader to oversee operations at a busy hotel in Norwich. The ideal candidate will inspire their team to provide exceptional guest experiences while managing financial performance and compliance with regulations. Responsibilities include team recruitment, training, and ensuring exceptional satisfaction at every guest interaction. The successful candidate will benefit from a competitive rewards package and opportunities for personal and career development.