Hotel Manager: Lead Teams & Elevate Guest Experience

Travelodge; Bristol; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading hotel chain in the United Kingdom is seeking a passionate Hotel Manager to lead and develop hotel teams. You will be responsible for ensuring an outstanding customer experience while maximizing operational efficiency and sales. The ideal candidate will have experience in a customer-facing service environment and be results-focused, thriving in a fast-paced setting. Travelodge offers competitive pay, bonuses, and significant benefits including discounts on stays and flexible working hours.

Benefits

Annual bonus up to 13% based on KPI targets

50% discount on rooms and food

£50 voucher on work anniversary

28 days annual leave plus additional leave with service

High street discounts

Pension scheme with 3% employer contribution

Qualifications

• Experience in leading a team in a customer-facing role.
• Friendly and engaging nature.
• Ability to work towards KPIs and scorecard targets.

Responsibilities

• Lead, coach, and motivate hotel teams.
• Create personal development plans for team members.
• Maximize food and beverage sales through upselling.
• Review customer feedback to improve services.
• Manage daily operations including rota management and banking.

Skills

Customer service

Team leadership

Communication

Food and beverage management

Job description

A leading hotel chain in the United Kingdom is seeking a passionate Hotel Manager to lead and develop hotel teams. You will be responsible for ensuring an outstanding customer experience while maximizing operational efficiency and sales. The ideal candidate will have experience in a customer-facing service environment and be results-focused, thriving in a fast-paced setting. Travelodge offers competitive pay, bonuses, and significant benefits including discounts on stays and flexible working hours.