Hotel Front Office Supervisor: Lead Guest Experience

CMC Hotels; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable hotel chain in the North East of England is seeking a Front Office Supervisor to oversee front desk operations and ensure optimal guest satisfaction. The successful candidate will train and lead the front desk team, ensuring adherence to all policies and procedures. Qualifications include at least one year of hotel experience, strong customer service skills, and the ability to work flexible hours. This position offers competitive wages and a thriving work environment.

Benefits

Competitive wages

Quarterly cash bonuses

Paid vacation

401k

Life insurance

Short-term disability

Qualifications

• 1+ years of experience in hotel operations.
• Strong work ethic and a desire to succeed.
• Clean background check and reliable transportation required.

Responsibilities

• Supervise Front Office operations as directed by management.
• Train and mentor front desk team members.
• Ensure adherence to hotel policies and guest satisfaction.

Skills

Customer service skills

Accounting skills

Communication skills

Leadership abilities

Job description

A reputable hotel chain in the North East of England is seeking a Front Office Supervisor to oversee front desk operations and ensure optimal guest satisfaction. The successful candidate will train and lead the front desk team, ensuring adherence to all policies and procedures. Qualifications include at least one year of hotel experience, strong customer service skills, and the ability to work flexible hours. This position offers competitive wages and a thriving work environment.