Hotel Front Desk Receptionist — Create Memorable Stays

Classic Lodges Limited; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned hotel in the UK is seeking a dedicated Receptionist to join their front-of-house team. This role involves delivering excellent customer service, managing check-ins and check-outs, and providing guests with information about hotel amenities and local attractions. Successful candidates will possess strong communication skills, attention to detail, and organizational abilities. Experience in hospitality is a plus but not required, as full training will be provided. This position offers benefits such as gratuities and employee discounts.

Benefits

Gratuities paid monthly

Employee discounts on food and accommodation

Uniform provided

Access to training and development opportunities

Qualifications

• Experience in hospitality or receptionist roles is desirable but full training will be provided.

Responsibilities

• Greet and welcome all guests on arrival.
• Perform guest check-ins and check-outs efficiently.
• Provide information about hotel facilities and local attractions.
• Manage guest enquiries, requests, and feedback.
• Answer incoming telephone calls and take messages.
• Maintain guest records and process transactions accurately.
• Assist with administrative tasks like filing and data entry.

Skills

Excellent communication skills

Strong organisational abilities

Attention to detail

Ability to handle challenging situations

Proficiency in using computers

Fluency in spoken and written English

Tools

Hotel reservation systems (Guestline PMS)

Job description

A renowned hotel in the UK is seeking a dedicated Receptionist to join their front-of-house team. This role involves delivering excellent customer service, managing check-ins and check-outs, and providing guests with information about hotel amenities and local attractions. Successful candidates will possess strong communication skills, attention to detail, and organizational abilities. Experience in hospitality is a plus but not required, as full training will be provided. This position offers benefits such as gratuities and employee discounts.