Hotel Duty Manager - Lead Guest Experience & Safety

Whitbread PLC; Edgware; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Duty Manager for its Premier Inn in Edgware, UK. This role focuses on managing a dedicated team to deliver a welcoming and safe hotel experience. Ideal candidates will have proven leadership skills and experience in customer service, preferably in retail settings. You will oversee health & safety standards and ensure exceptional guest satisfaction while benefitting from training and clear career progression opportunities.

Benefits

Training and support

Whitbread Benefits Card

Company pension scheme

Discounts on various services

Qualifications

• Experience in retail or in jobs that involve leading a team.
• Dedication to delivering outstanding customer experience.
• Ability to inspire and manage a team.

Responsibilities

• Lead the team to ensure a welcoming and safe hotel experience.
• Manage health & safety standards and guest experiences.
• Provide training and support to team members.

Skills

Leadership

Customer experience

Communication

Organizational skills

Job description

A leading hospitality company is seeking a Duty Manager for its Premier Inn in Edgware, UK. This role focuses on managing a dedicated team to deliver a welcoming and safe hotel experience. Ideal candidates will have proven leadership skills and experience in customer service, preferably in retail settings. You will oversee health & safety standards and ensure exceptional guest satisfaction while benefitting from training and clear career progression opportunities.