Hotel - Duty Manager

Whitbread PLC; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in the United Kingdom is looking for a Duty Manager at Ross-On-Wye Premier Inn. The role involves leading a high-performing team to ensure exceptional guest experiences while maintaining health and safety standards. Candidates should possess strong leadership and customer service skills, with experience in a retail environment being advantageous. This is a permanent position, offering a pay of up to £13.36 per hour for 16 hours a week.

Benefits

Training and support

Up to 60% off Premier Inn rooms

Pension and saving schemes

Discounts on shops and services

Qualifications

• Experience in retail or similar leadership roles.
• Ability to inspire and manage a team.
• Knowledge of health & safety standards.

Responsibilities

• Manage a high-performing team at the hotel.
• Ensure exceptional guest experiences.
• Oversee health & safety compliance.

Skills

Leadership experience

Customer service skills

Communication skills

Organisational skills

Job description

We’re currently recruiting in our Ross‑On‑Wye Premier Inn. Working 16 hours per week, paying up to £13.36 per hour.

Duty Manager - Ross‑On‑Wye Premier Inn

Come and be a Duty Manager at Ross‑On‑Wye Premier Inn.

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant. If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management. We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others. Immediate start – with all leadership experience relevant.

Pay Rate

Up to £13.36 per hour (day shift)

Contract Type

Permanent – we don’t do zero hours contracts!

Hours

16 hours a week

Location

Ledbury Road, Ross‑On‑Wye, Herefordshire, HR9 7QJ

Why You’ll Love It Here

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you'll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there's a clear career path within our business to help you grow.
• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes: Take advantage of our company pension and save‑as‑you‑earn scheme.
• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What You’ll Do

Join our team at Ross‑On‑Wye Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under‑represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non‑binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part‑time and flexible working. Where possible we will support this.

Job ref: 129339-4492

Advertised: 19 Dec 2025