Hotel Duty Manager

Whitbread Group; Epsom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Duty Manager for the Premier Inn in Epsom Town Centre. This role requires a dedicated professional with leadership experience in retail or service sectors. Key responsibilities include managing hotel operations, ensuring high standards, and delivering exceptional customer service. The position offers up to £13.36 per hour, a 24-hour work week, and a permanent contract. Benefits include training, discounts, and pension schemes.

Benefits

Training and support

Benefits card with discounts

Pension and saving schemes

Various discounts on lifestyle expenses

Qualifications

• Experience leading teams in a retail or similar environment.
• Proven ability to deliver outstanding customer experiences.
• Strong communication and organisational skills.

Responsibilities

• Manage the hotel operations and ensure high standards.
• Lead a team to provide excellent customer service.
• Handle health and safety standards.

Skills

Leadership

Customer service

Communication

Organisational skills

Job description

Duty Manager – Epsom Town Centre Premier Inn

Come and be a Duty Manager at Premier Inn in Epsom Town Centre.

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

PAY RATE

Up to £13.36 per hour

CONTRACT TYPE

Permanent - we don't do zero hours contracts!

HOURS

24 hours a week

LOCATION

Premier Inn Epsom Town Centre
1 The Parade, Epsom, Surrey, KT18 5BY

Why you’ll love it here

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you'll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there's a clear career path within our business to help you grow.
• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.
• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you’ll do

Join our team at Epsom Town Centre Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.