Host

Caffeine & Machine Ltd; Sheet; On-site; GBP 40,000 - 60,000; Part time

Job summary

A vibrant hospitality venue in the UK is seeking enthusiastic Hosts to create memorable experiences for customers. As a Host, you will be the key to building rapport, ensuring customer satisfaction, and delivering exceptional service. Ideal candidates are organised, excellent listeners, and customer-obsessed. Competitive pay at £12.50 per hour, plus tips and additional perks such as employee discounts and career development opportunities. Apply now to join this exciting team!

Benefits

Employee discounts

Lucrative Mystery Diner bonus

Heavily discounted food

Free entry to events

Career development

Qualifications

• Must be able to provide exceptional service and anticipate customer needs.
• Ability to create a welcoming atmosphere with genuine hospitality.
• Strong communication skills to connect with guests.

Responsibilities

• Inspire customer happiness and maintain high standards.
• Ensure consistent customer satisfaction and adapt to cues.
• Capture transactions and guide customers to menu items.

Skills

Organised

Excellent Listener

Customer-Obsessed

Effortless Rapport

Positive & Optimistic

Job description

Join the Caffeine & Machine Team as a HOST!

Are you the kind of person who makes everyone feel at home? Do you love connecting with people, ensuring they have an unforgettable experience, and going the extra mile? Caffeine & Machine is looking for Hosts who are passionate about delivering exceptional service and making every customer feel like family.

Why Caffeine & Machine?

At Caffeine & Machine, we believe in creating a vibrant, welcoming environment for all our customers. As a Host, you’ll be the friendly face and energy of the venue, building instant rapport, anticipating needs, and ensuring that every guest’s experience is nothing short of amazing.

What We Offer:

• Competitive Pay – £12.50 per hour plus tips
• Amazing Perks – Employee discounts, lucrative Mystery Diner bonus, heavily discounted food, free entry to events, career development and more

Your Role

As a Host, you’ll play a vital role in shaping our customers' experiences. You’ll be the go-to person, providing top-notch service with warmth, enthusiasm, and an infectious smile. By listening, anticipating needs, and guiding customers through their time at Caffeine & Machine, you’ll create an atmosphere of genuine hospitality and care. Whether it’s helping a colleague, delivering amazing service, or learning more about our menu, you’ll be at the heart of what makes C&M unique.

Core Responsibilities:

• ✔ Inspiring PEOPLE Happiness – Be yourself, show customers what makes you and them unique, and mentor Newbies along the way.
• ✔ Consistent CUSTOMER Satisfaction – Maintain impeccable standards, adapt to customer cues, and deliver consistently high Mystery Dining results.
• ✔ Generating SALES Growth – Capture transactions, run orders, and share your passion for the menu while guiding customers to the perfect items.
• ✔ Optimising PROFIT Results – Ensure every drink or dish meets our high standards, assist with rushes, and lend a hand in other areas as needed.

Host Strengths:

• 📋 Organised – You approach everything in life with structure and purpose.
• 👂 Excellent Listener – You focus on what others are saying, making them feel heard and valued.
• 💡 Customer-Obsessed – You’re determined to create experiences that delight and exceed expectations.
• 🤝 Effortless Rapport – You connect with others easily, making everyone feel welcome and at home.
• 🌞 Positive & Optimistic – You maintain a sunny disposition and bring energy to every interaction.

Ready to create memorable experiences? Apply now and join our incredible team!