Hospitality and Retail Coordinator

Fxplus; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A university service provider in the UK is seeking a highly organised Hospitality & Retail Coordinator to provide essential administrative and operational support. The role involves dealing with customers and suppliers while ensuring efficient catering services across campuses. Candidates should have strong IT skills, experience in administrative roles, and excellent communication abilities, along with a flexible approach to work. This position is full-time, with a range of benefits offered including pension contributions and generous leave.

Benefits

Employer Pension Contribution up to 10%

26 days + 8 days bank holiday

Life Assurance

Subsidised Sports Centre Membership

Enhanced Maternity/Paternity Pay

Cycle Scheme & Home & Tech Scheme

Vivup Lifestyle Discounts

Qualifications

• Experience in an administrative role within a customer-focused environment.
• Competence in managing workloads and prioritising tasks effectively.
• Familiarity with hospitality, catering or retail operations is beneficial.

Responsibilities

• Provide administrative and operational support to the Hospitality & Retail service.
• Deal confidently with customers and suppliers.
• Ensure efficient delivery of hospitality and catering activities.

Skills

Excellent communication skills

Interpersonal skills

Ability to work in a fast-paced team

High level of IT skills

Experience with data management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

About The Role

Our growing department is seeking to recruit a highly organised and proactive Hospitality & Retail Coordinator who will provide administrative and operational support to the Hospitality & Retail service, ensuring efficient delivery of hospitality and catering activities across FX Plus campuses.

This is a varied role where you will be supporting a fast-paced catering and hospitality team. You will need to be confident in dealing with customers, suppliers, invoicing, using different internal systems, whilst ensuring we put our customers and culture of continuous improvement at the centre of what we do.

About You

The successful candidate will have proven experience of working in an administrative or coordination role within a customer focussed environment. You will have knowledge of data management and record keeping systems and a high level of IT skills with competence in Microsoft Word, Excel, PowerPoint and Outlook.

Alongside these key skills you will have a customer focused mind-set and strive to deliver and exceed students, staff and visitors’ expectations. You will have a flexible approach to hours and work and have experience of prioritising a substantial workload, whilst working accurately to challenging deadlines.

We are looking for candidates who also have the following skills/experience:

• Excellent communication and interpersonal skills in written, telephone and face to face contact
• Experience of working as part of a fast-paced team to deliver services efficiently and professionally

Although not essential, experience of working within hospitality, catering or retail operations would be beneficial.

This position is offered on a permanent, full-time, 37.5 hours per week contract across Monday to Friday. There may be some flexibility in working hours that can be discussed at interview.

The closing date for the position is Wednesday 7 January 2026.

About Us

Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.

It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions’.

As an employer of choice we can offer the successful candidate for this role a range of benefits, including:

• Employer Pension Contribution up to 10%
• 26 days + 8 days bank holiday
• Life Assurance
• Subsidised Sports Centre Membership (Gym & Fitness Classes)
• Enhanced Maternity/Paternity Pay
• Cycle Scheme & Home & Tech Scheme
• Vivup Lifestyle Discounts

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.

Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.