Homebuyer Experience Lead

Taylor Wimpey; Warfield; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading housebuilding company in the UK is seeking a Customer Relations Manager to manage the customer journey from home introduction to settlement. The role includes ensuring homes are ready for customers, collaborating with various teams, and maintaining quality standards. Successful candidates will demonstrate strong interpersonal and communication skills, along with experience in the housebuilding industry. Attractive benefits such as retail discounts, healthcare, and training opportunities are included, fostering career growth and a positive work environment.

Benefits

Excellent retail discounts

Company funded life insurance

Private healthcare

Quality pension scheme

Discounted house purchase scheme

Qualifications

• Proven ability to work collaboratively and manage complex internal relationships.
• Previous experience working in the housebuilding industry.
• Ability to remain calm and resilient in challenging situations.

Responsibilities

• Act as a key contact for customers during the home completion process.
• Ensure homes meet quality standards and are customer-ready.
• Collaborate with Sales and Site teams for smooth transitions.

Skills

Strong interpersonal skills

Communication skills

Relationship building

Job description

A leading housebuilding company in the UK is seeking a Customer Relations Manager to manage the customer journey from home introduction to settlement. The role includes ensuring homes are ready for customers, collaborating with various teams, and maintaining quality standards. Successful candidates will demonstrate strong interpersonal and communication skills, along with experience in the housebuilding industry. Attractive benefits such as retail discounts, healthcare, and training opportunities are included, fostering career growth and a positive work environment.