Hire Desk Controller

Speedy Hire Plc.; Basildon; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading hire service provider is seeking a Hire Desk Controller in Basildon, UK. In this desk-based role, you'll coordinate the hire process, building strong relationships with customers and ensuring timely delivery of equipment. The ideal candidate possesses strong organizational skills, communication ability, and industry experience. This position offers full training, development opportunities, and attractive perks, including 26 days holiday and a 95% employee discount across the brand.

Benefits

26 days holiday plus bank holidays

Life assurance

Pension scheme

On-site canteen facilities

95% employee discount across the Speedy brand

Ongoing training, development and career progression opportunities

Voluntary Health Cash Plan

My Staff Shop discounts across numerous retailers

Green Commute Initiative

PAM Employee Assistance Programme

Responsibilities

• Build strong relationships with customers and colleagues.
• Coordinate the entire hire process from orders to delivery and collection.
• Ensure equipment is dispatched on time to avoid delays.

Skills

Strong organisational skills

Confident verbal and written communication

Adaptability and a positive approach

Willingness to learn and grow

Full UK driving licence

Experience in the hire industry or a similar sales or operational role

Ability to support the delivery of our ESG Strategy

Job description

Speedy is proud to be the UK’s leading hire provider, offering the widest range of tools, specialist equipment, plant and support services – everything our customers need for every job.

Role

Hire Desk Controller

Location

London Gateway

Hours

Monday to Friday, 07:30–17:00

Overview

Our Hire Desk Controller is a key member of the depot team and plays an essential role in delivering exceptional service. As part of the front line of our sales and customer operations, you will build strong relationships with customers and colleagues while coordinating the entire hire process – from taking orders through to arranging delivery and collection. Your work ensures that every customer receives the fast, reliable, and friendly support Speedy is known for.

In this desk‑based role, you will work closely with stock teams, drivers and engineers throughout the day. Clear communication and good teamwork are essential, ensuring equipment is available and dispatched on time, keeping delays to a minimum and customers satisfied.

What you will bring

• Strong organisational skills
• Confident verbal and written communication
• Adaptability and a positive approach
• Willingness to learn and grow
• Full UK driving licence
• Experience in the hire industry or a similar sales or operational role
• Ability to support the delivery of our ESG Strategy – Decade to Deliver

What we provide

We will equip you with everything needed to succeed. You will receive full on‑the‑job training, supported by dedicated product and systems training teams. We are committed to helping our people grow and offer personalised development pathways. Many of our colleagues have progressed their careers within Speedy, and we actively champion internal talent. Speedy also leads the industry with our Work Life Balance initiative. We are committed to supporting colleague wellbeing and offering more balanced working patterns. Talk to us about hybrid and flexible options such as adjusted start/finish times, shorter days, term‑time hours and job share opportunities.

What we offer

• 26 days holiday plus bank holidays
• Life assurance
• Pension scheme
• On‑site canteen facilities
• 95% employee discount across the Speedy brand
• Ongoing training, development and career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop discounts across numerous retailers
• Green Commute Initiative (cycle‑to‑work scheme)
• PAM Employee Assistance Programme offering confidential wellbeing, legal and financial support
• Clear progression pathways through our Career Line of Sight framework

Speedy may close vacancies early if we receive a high volume of applications, so we encourage early submissions.

All applicants must have proof of the right to work in the UK before employment begins.

Please note that some roles within The Speedy Group UK&I may require DBS, Credit or Security Clearance checks.

We are an equal opportunity employer and we are committed to fostering an inclusive environment where everyone can perform at their best. Our ESG Governance policies can be viewed here: https://www.speedyservices.com/esg/governance