Hire Controller: Frontline Hire & Customer Success

Speedy Hire Plc.; Carlisle; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hire services company is seeking a Hire Controller in Carlisle. The role is crucial for operations, focusing on sales and customer service excellence. You'll be responsible for coordinating the hire process, ensuring customer satisfaction, and collaborating with various departments. Ideal candidates will possess strong organisational and communication skills, along with previous experience in the hire industry. Opportunities for career progression and benefits, including a pension scheme and employee assistance programs, are available.

Benefits

Life assurance

Pension Scheme

95% discount across the Speedy brand

Opportunities for training and development

Voluntary Health Cash Plan

Employee Assistance Program

Green Commute Initiative

Qualifications

• Previous experience in the hire industry or similar sales or operational role.
• Driving license is required.

Responsibilities

• Coordinate the entire hire process from taking orders to delivery and collection.
• Liaise with stock teams, drivers, and engineers to meet customer needs.
• Build strong relationships with customers.

Skills

Strong organisational skills

Strong communication skills

Commitment to learn and develop

Ability to support ESG Strategy

Job description

A leading hire services company is seeking a Hire Controller in Carlisle. The role is crucial for operations, focusing on sales and customer service excellence. You'll be responsible for coordinating the hire process, ensuring customer satisfaction, and collaborating with various departments. Ideal candidates will possess strong organisational and communication skills, along with previous experience in the hire industry. Opportunities for career progression and benefits, including a pension scheme and employee assistance programs, are available.