Heritage Attraction Operations Manager

Powderham Castle; Powderham; On-site; GBP 30,000 - 35,000; Full time

Job summary

A historic visitor attraction in Powderham is seeking an Attraction Manager to oversee daily operations and enhance visitor experiences. This role requires strong team management and customer service skills, ensuring safety and satisfaction across all visitor-facing areas. The Attraction Manager will guide the operational activities and collaborate with the senior management team for effective delivery. Ideal candidates will have proven experience in heritage or tourism settings and excel in communication and interpersonal skills.

Benefits

30 days annual leave

Pension scheme participation

Qualifications

• Proven experience in attraction or visitor services management within a heritage or tourism attraction.
• Excellent communication and interpersonal skills.
• Strong understanding of visitor experience principles.

Responsibilities

• Manage daily operations of the visitor attraction.
• Oversee visitor services and team management.
• Ensure high standards of customer service and safety.

Skills

Team management

Customer service excellence

Communication skills

Health and safety knowledge

Flexibility

Job description

A historic visitor attraction in Powderham is seeking an Attraction Manager to oversee daily operations and enhance visitor experiences. This role requires strong team management and customer service skills, ensuring safety and satisfaction across all visitor-facing areas. The Attraction Manager will guide the operational activities and collaborate with the senior management team for effective delivery. Ideal candidates will have proven experience in heritage or tourism settings and excel in communication and interpersonal skills.