Helpline Practitioner (SERV-01250)

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading national helpline organization in Belfast is seeking a Helpline Practitioner to provide essential advice and support. This permanent position offers a competitive salary of £34,582 plus allowances. The role emphasizes the organization's mission to end cruelty to children. The practitioner will work in a hybrid arrangement, combining remote work with office presence as required. This is an opportunity to contribute significantly to a unique and ambitious cause, making a real difference in children's lives.

Responsibilities

• Provide advice, information, and support to helpline members.
• Contribute to the mission to end cruelty to children.
• Share learning and information with various stakeholders.

Job description

Helpline Practitioner (SERV-01250)

Pay: £34,582 plus 3.5% rota allowance and £200 home working allowance

Location: Belfast – Lanyon Building, hybrid work arrangement (commutable distance from Belfast required).

• Helpline Practitioner role
• Permanent position
• NSPCC mission to end cruelty to children

What does the NSPCC Helpline do?

We are a fast‑paced national helpline that provides advice, information and support to members.

At the NSPCC, our vision is to end cruelty to all children in the UK. Every childhood is worth fighting for. This is our belief, and it drives us. It is why our Services team never stops sharing our learning, information, advice and support with everyone who needs it.

It's a unique and ambitious mission – join us as a Helpline Practitioner and create work that means the world.