Helpdesk Operator – 1st Line IT Support (Flexible Hours)

Dubizzle Limited; Bolton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading customer service company is seeking a Customer Service Helpdesk Operator to provide 1st line support across the UK and Europe. This role involves diagnosing customer issues over the phone, fault logging, and collaborating with various support teams. Ideal candidates will have proven telephonic customer service experience, strong communication skills, and familiarity with IT software. Flexible shift patterns are essential, spanning 6am to 6pm, including weekends and bank holidays. Enjoy a competitive salary and a range of benefits including medical insurance and bonus eligibility.

Benefits

Competitive Salary

25 days annual leave plus bank holidays

Flexible working

Bonus scheme

Workplace pension

Private medical insurance

Death In Service cover

Employee Assistance Programme

Free parking

Social events and activities

Qualifications

• Proven experience in a telephone-based customer support role.
• Strong problem diagnosis and fault logging skills.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Provide 1st line customer support via telephone.
• Diagnose problems and log faults for resolution.
• Interact with client support teams and maintenance engineers.

Skills

Telephonic communication

Customer service skills

Attention to detail

Ability to work to deadlines

IT software knowledge

Analytical skills

French language skills

Tools

Microsoft Office

Job description

A leading customer service company is seeking a Customer Service Helpdesk Operator to provide 1st line support across the UK and Europe. This role involves diagnosing customer issues over the phone, fault logging, and collaborating with various support teams. Ideal candidates will have proven telephonic customer service experience, strong communication skills, and familiarity with IT software. Flexible shift patterns are essential, spanning 6am to 6pm, including weekends and bank holidays. Enjoy a competitive salary and a range of benefits including medical insurance and bonus eligibility.