Helpdesk Coordinator - Part time

Equans Group; Bellshill; On-site; GBP 13,000; Part time

Job summary

A leading facilities management provider is looking for a Helpdesk Coordinator in Bellshill. This part-time role requires 20 hours of work per week, focusing on responding to customer inquiries and managing service level agreements. Key responsibilities include call handling, monitoring work orders, and first line support for EV charging services. Ideal candidates should possess FM helpdesk experience, customer service skills, and the ability to prioritize tasks effectively. A competitive salary and various benefits are offered.

Benefits

24 days annual leave (+ public holidays)

Life cover equivalent to 1.5 times annual salary

Employee discount shopping schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

Broad range of learning opportunities

Employee referral rewards scheme

Qualifications

• Experience of working to strict SLAs & KPIs.
• High level of accuracy required.

Responsibilities

• Answer calls for a multi-contract, fast-paced Helpdesk.
• Live call logging on internal systems.
• Assign and dispatch to various resources.
• Monitor work orders and ensure completion within SLAs.
• Provide first line support for electric vehicle charging.

Skills

FM helpdesk experience

Good customer service skills

Excellent attention to detail

Experience in a fast-paced environment

Knowledge of Microsoft packages

Ability to prioritize

Job description

Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full part‑time role working 20 hours per week, on offer a salary of £12,854.40 per annum and a benefits package.

New opportunity with the leading Facilities Management provider – Equans. We are recruiting for our established Facilities Helpdesk based in Bellshill and are excited to expand our team due to growing demand. Come and join our exceptional team.

Working Hours

Please note: this role will be working Mon, Tue, Wed and Sat 17:00‑22:00.

Responsibilities

• Answer calls for a growing multi‑contract fast‑paced Helpdesk.
• Live call logging on internal CAFM systems.
• Assigning and dispatching to various resources via multiple channels.
• Work to service level agreements preventing financial penalties to the business.
• Issue reports to internal and external clients/customers using in‑house system.
• Pro‑actively monitor and chase work orders to completion within the required SLA.
• First line support for our electric vehicle charging (GeniePoint) customer.
• Action requests via various channels.
• Administration tasks as required by the business.

What We Offer

• 24 days annual leave (+ public holidays) – pro rata.
• Life cover equivalent to 1.5 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• Two corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
• Attractive employee referral rewards scheme.
• Access to our growing employee networks.
• 24/7 employee assistance programme and access to a mental wellbeing app.

Qualifications

• FM helpdesk experience.
• Experience of working to strict SLAs & KPIs.
• Good customer service skills.
• Excellent attention to detail, including a high level of accuracy.
• Experience working in a fast‑paced environment.
• Experience with Microsoft packages.
• Ability to prioritise is essential.

About Equans

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting‑edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low‑carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on five continents and a turnover of €19.2 billion in 2024. Equans is a subsidiary of the Bouygues group.

Our Ambition

At Equans, we are driven by our ambition to be recognised for operational excellence and to be the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.

Next Steps

If this role is of interest to you, please click below to register, apply, and track your progress. A member of our Resourcing Team will review your application and be in touch.

As part of our commitment to better reflect the markets in which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility, Encompass, RISE, Veterans & Reservists, WOMEN Together, Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re‑location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the Resourcing Team, not directly to Equans managers.