Helpdesk Administrator - CAFM & Compliance Lead (Rochester)

NG Bailey Group; Rochester; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading engineering services company is looking for a Helpdesk Administrator to provide essential support to the operational team at their Rochester location. This role involves managing contract performance, coordinating engineers, and ensuring compliance, necessitating strong problem-solving and communication skills. The ideal candidate will be experienced in administrative roles, particularly within customer service, and should be proficient in Microsoft tools. Excellent benefits including a competitive salary of £30k - £32k are offered.

Benefits

25 Days Holidays plus Public Holidays

Pension with employer contribution

Sick Pay

Personal Wellbeing and Volunteer Days

Private Medical Insurance

Free Employee Assistance Program

Flexible benefits including Dental Insurance and Gym Memberships

Qualifications

• Experience with CAFM systems suggested.
• Ability to prioritize and manage tasks effectively under pressure.
• Strong communication skills with engineers and subcontractors.

Responsibilities

• Assist with account management and co-ordination of engineers.
• Monitor SLA's of tasks and overall contract performance.
• Ensure statutory compliance and maintain documentation.

Skills

Problem-solving skills

Customer service background

Ability to multi-task

Analytical and methodical skills

Education

Educational qualifications in Mathematics and English Language

Tools

CAFM systems

Microsoft Word

Microsoft Excel

Job description

A leading engineering services company is looking for a Helpdesk Administrator to provide essential support to the operational team at their Rochester location. This role involves managing contract performance, coordinating engineers, and ensuring compliance, necessitating strong problem-solving and communication skills. The ideal candidate will be experienced in administrative roles, particularly within customer service, and should be proficient in Microsoft tools. Excellent benefits including a competitive salary of £30k - £32k are offered.