Helicopter Field Service Representative - KSA

Leonardo Worldwide Corporation; Luton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aerospace company is seeking a Field Service Representative to support avionics on helicopters in Saudi Arabia. Candidates should have engineering experience, excellent communication skills, and a customer-focused mindset. The role involves troubleshooting avionics equipment and ensuring compliance with regulations. Benefits include a competitive salary, accommodation, and generous leave. This is a permanent onsite position.

Benefits

Tax-free salary

Medical and dental insurance

Housing allowances and amenities

25 days annual leave

End of service award

Company mobile phone

Qualifications

• Experience in an engineering capacity with aircraft or in an aircraft maintenance environment.
• UK Category B driving licence required.
• Experience with ESM and ECM equipment at ML1 and ML2 is desirable.

Responsibilities

• Provide technical support for avionics on customer’s helicopters.
• Diagnose and rectify faults on ESM and ECM equipment.
• Ensure compliance with company policies and regulations.

Skills

Technical expertise in avionics

Troubleshooting skills

Effective communication

Customer-focused mindset

Flexibility to work shifts

Education

HNC in Electrical or Electronic Engineering

Job description

Helicopter Field Service Representative - KSA

Leonardo is seeking a Field Service Representative (FSR) to join Leonardo Saudi Arabia Ltd (LDOS) as part of a team based in the Kingdom of Saudi Arabia (KSA). In this role you will provide direct support for the avionics equipment installed on the customer’s helicopters operating in KSA.

Responsibilities

• Providing technical expertise related to the defensive aids system installed on the helicopters, supporting the customer in troubleshooting and resolving technical issues
• Diagnosing and rectifying faults on the Electronic Surveillance Measures (ESM) and Electronic Countermeasures (ECM) equipment
• Interpreting data from onboard and ground-based systems and providing associated guidance
• Ensuring all work complies with company policies, site-specific governance, and applicable legislation
• Building and maintaining effective working relationships with the customer, prime contractor and other partner organisations
• Maintaining all required training, authorisations, and documentation (e.g. vaccinations, passports, visas) to ensure ongoing eligibility to perform the role
• Supporting the customer’s operational requirements as needed

What You’ll Bring

• Experience working in an engineering capacity with aircraft and/or in an aircraft maintenance environment
• A customer-focused mindset that balances customer priorities with business needs
• The ability to communicate clearly, professionally, and without ambiguity to a diverse range of customers and stakeholders across different levels of seniority and cultural backgrounds
• A full UK Category B driving licence
• The flexibility to work shifts—primarily day shifts, with occasional alternative shifts by management agreement

Desirable Qualifications

• Experience working with Electronic Surveillance Measures (ESM) and/or Electronic Countermeasures (ECM) equipment at Maintenance Levels 1 and 2 (ML1 and ML2)
• Knowledge of RF principles and advanced radar theory
• An HNC (or equivalent qualification) in Electrical or Electronic Engineering
• Experience working on military helicopters
• Experience operating in offsite locations, such as customer facilities or remote support environments

Security Clearance

This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) apply, this includes meeting the eligibility requirements for The Security Check (SC). For more information and guidance please visit https://careers.uk.leonardo.com/gb/en/security-and-vetting.

Benefits

• A competitive tax‑free salary
• A settling in allowance of 2 months Home Based Salary (HBS)
• KSA (Tawuniya) and International (Allianz) Medical and emergency dental insurance provided
• Accommodation in a ‘gated’ community with extensive amenities (free gym membership, swimming and leisure pools, on‑site convenience store, hairdresser, restaurant, etc.)
• Access to a task vehicle
• Competitive Annual Personal Travel Fund provided
• Generous, 25 days paid annual leave, plus Saudi Holidays (Eid Al Fitr 4 days, Founders Day 1 day, Saudi National Day 1 day, Eid Al Adha 4 days)
• End of service award in accordance with Saudi Labour Law
• Company provided mobile phone and home internet provision

Location

KSA (Saudi Arabia)

Contract Type

Permanent

Work Setting

Onsite