Hearing Care Assistant

Scrivens Limited; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail company in the United Kingdom is seeking a Hearing Care Assistant to support Audiologists and provide exceptional customer service. This entry-level role involves assisting with hearing screenings, maintaining customer records, and offering follow-up support. The ideal candidate should have excellent communication skills and a friendly attitude. Full training is provided, along with flexible working patterns and a competitive salary.

Benefits

Full training and development

Family‑run working environment

Flexible working patterns

Competitive salary and benefits

28 days annual leave including bank holidays

Generous staff discount scheme

Qualifications

• Friendly and patient approach towards customers.
• Willingness to learn and undergo training.
• Full clean driving licence required for mobile role.

Responsibilities

• Assist with hearing screening and pre‑consultation procedures.
• Support Audiologists during hearing tests and fittings.
• Provide advice on hearing aid care, maintenance and use.
• Deliver ongoing customer support including follow‑up appointments.
• Maintain accurate customer records and handle administrative tasks.

Skills

Excellent communication skills

Strong organisational skills

Problem-solving abilities

Patient-focused approach

Confidence using technology

Job description

Hearing Care Assistant – Scrivens Opticians & Hearing Care

As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high‑quality hearing care. You’ll be the friendly face our customers rely on – from initial consultation to aftercare.

Responsibilities

• Assist with hearing screening and pre‑consultation procedures
• Support Audiologists during hearing tests and fittings
• Provide advice on hearing aid care, maintenance and use
• Deliver ongoing customer support including follow‑up appointments and adjustments
• Maintain accurate customer records and handle administrative tasks
• Contribute to the day‑to‑day smooth running of the hearing care service in‑branch and medical centres
• Stay informed about hearing care products and developments

What We’re Looking For

We are looking for someone with a friendly, patient‑focused approach and excellent communication skills. Strong organisational and problem‑solving abilities are essential for this role. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace.

A full clean driving licence is essential as this is a mobile role.

What We Offer

• Full training and development including the potential to progress to a Hearing Aid Audiologist
• A supportive, family‑run working environment
• Flexible working patterns
• Competitive salary and benefits
• Opportunities to work across both hearing and optical services
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme

Seniority level: Entry level

Employment type: Full‑time

Job function: Other

Industry: Retail