Healthcare Support Worker

Mpft Nhs; United Kingdom; On-site; GBP 18,000 - 24,000; Full time

Job summary

A regional health service provider in the UK is looking for a Health Care Support Worker to provide comprehensive care and support to service users. This role involves effective communication, maintaining safety, and supporting mental health needs. The ideal candidate should have a Level 2 Diploma in Health and Social Care and experience in a team setting. Flexibility and empathy are essential attributes for this position.

Qualifications

• Experience working as part of a team delivering customer-focused services.

Responsibilities

• Communicate effectively with service users and team members.
• Maintain professional boundaries and ensure safety.
• Coordinate care and support for service users.

Skills

Knowledge of mental health

Ability to work independently

Literacy and communication skills

Education

Level 2 Diploma in Health and Social Care

Job description

Job Summary

Health Care Support Worker, Band 2, Permanent, 37.5 hours per week.

Working pattern 24‑hour shift on a rotational basis.

Midlands Partnership Foundation Trust provides comprehensive mental health services across Staffordshire and Shropshire. This role is based at Ellesmere House, a 12‑bed low‑secure learning disabilities / neurodiverse / MI service.

Job Responsibilities

• Communicate with service users, carers, multidisciplinary team, and external agencies using various methods including IT.
• Report and effectively communicate service users' health status and care aims in care records and verbal reports to Registered Professionals and other team members.
• Maintain professional boundaries and act in accordance with equality, diversity, rights and responsibilities.
• Identify, minimise and report risks of danger, harm and abuse to senior colleagues.
• Maintain a safe and secure environment for the protection of self and others.
• Employ safe working practices to minimise risks to self.
• Work within Trust policies and operational procedures.
• Coordinate with other Trust services to promote seamless care, admission, transfer and discharge along identified care pathways.
• Deliver planned therapeutic activities and interventions for a group of service users as part of the care programme approach.
• Help service users identify meaningful activities that support health outcomes.
• Support service users to access activities and services to maintain independence and promote recovery.
• Assist service users with personal care needs.
• Provide information, support and guidance to carers, friends and relatives.
• Engage in supervised development and provide support to colleagues, students, trainees and volunteers.
• Participate in activities focused on delivering high‑quality, customer‑focused service.
• Suggest improvements to service delivery.
• Take responsibility for supervision and mandatory training.

Person Specification

Essential Qualifications

• Level 2 Diploma in Health and Social Care OR
• NVQ 2 in Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSEs or Functional Skills) OR
• Demonstrable knowledge and experience as outlined below.

Essential Experience

• Experience working as part of a team and delivering a customer‑focused service.

Essential Skills, Knowledge & Abilities

• Knowledge of mental health, learning disabilities, access to services and related health promotion, including inclusion issues.
• Literacy, written, verbal and ability to use electronic information and computer technology.
• Skill in managing high‑expressed emotions and ability to manage own emotional state.
• Ability to work independently, self‑motivated and to prioritise effectively under competing pressures.

Personal Attributes

• Ability to liaise with representatives from other organisations and communicate a positive image of self and the service.
• Imagination, determination and receptiveness to working with and under supervision.
• Willingness to accommodate flexible working and motivation to be solution‑focused.
• Demonstrates empathy, compassion and patience.
• Shows a keenness to improve the quality of life for people with mental health problems.
• Can act calmly in emergencies and respond professionally in stressful situations.

Disclosure and Barring Service Check

Submission to Disclosure and Barring Service required; subject to Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer Details

Midlands Partnership NHS Foundation Trust

Ellesmere House, St Georges Hospital, Stafford, ST16 3AG

Website: https://www.mpft.nhs.uk